Business Administration Apprenticeship W11 LTD

Excellent opportunity to join the largest most dedicated juice retailer. They have set up their own YouTube channel, constantly testing new products to broaden experiences and to show different ranks of products. You will be working with external customers and internal team members whilst gaining your Business Administration Level 3 Apprenticeship.

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Closing date: 18 Jun 2023

Apprenticeship summary

  • Annual wage

    £13,000.00

  • Working week

    Monday - Friday 9.00am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    02 Jul 2023

  • Date posted

    18 Apr 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000155655

  • Positions

    1 available

What will the apprentice be doing?

  • Gain a clear understanding of all products that are being sold within the company
  • Follow a set protocol in dealing with returns / warranty issues and will need to be fully aware of the consumer rights act
  • Respond to emails from customers regarding returns, warranty issues and specific product queries
  • Process of orders and to make sure that orders are dispatched correctly
  • Assist with order packing
  • Responsible for stock keeping and will need to ensure that all stock is booked correctly
  • Deal with customers requests such as custom orders, quotes, problem solving and problem management within a customer service function
  • Work with external customers as well as internal team members

Minimum requirements:

  • Exceptional communication and interpersonal skills
  • Creative streak with a keen eye for design
  • Confidence in using Microsoft Office
  • Teamwork
  • Confident and mature telephone manner
  • Work on your own initiative

This role is supported by the Business administration apprenticeships standard level 3 delivered by Starting Off.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administration Level 3
  • Remote training delivery
  • Onefile
  • VLE
  • 6 Hours of dedicated training time every week

What is the expected career progression after this apprenticeship?

Possible full time permanent position upon completion of the Apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

My Client has been operating for over 13 years and has 30,000 happy customers across the UK and Europe. Their aim is to support people to ensure that they get the most out of their life by providing them with a variety of kitchen appliance, tools, and gadgets to also help and improve the customers health and wellbeing. My client provides high quality goods that are made by reputable brands that support ethical practices. They also have experience across the board to help find products to help all customer’s needs. They have set up their own YouTube channel, constantly testing new products to broaden experiences and to show different ranks of products to ensure that the customer is able to find the best suitable product for them. My client offers highly polished customer service experience and are now looking for a driven-orientated customer service apprentice to join their ever-growing friendly sales team.

Employer

W11 LTD

Address

Unit 9

Alpha Business Centre

Mallard Road

PE3 8AF

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Training

Training provider

STARTING OFF LIMITED

Contact

Lucy Harris

lucy.harris@startingoff.co.uk

Apprenticeship standard

Business administrator

Level 3 (A level)

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