Customer Service and Contact Centre Apprentice MOTOR MARKETING LIMITED

Motor Marketing UK has an exciting opportunity for two Customer Service and Contact Agent apprentices to join their friendly team. Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

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Closing date: 06 Jul 2023

Apprenticeship summary

  • Annual wage

    £18,600.00

    Annual wage £18,600.00 - £19,500.00

  • Working week

    Monday - Friday with 1 Saturday a month. Shifts are as follows 8am - 4pm, 9am - 5pm, 10am - 6pm working a total of 37.5 hours with additional overtime when required.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    07 Jul 2023

  • Date posted

    18 Apr 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000155485

  • Positions

    1 available

What will the apprentice be doing?

  • Talking to customers about products & services - verbal & online
  • Handling inbound & outbound calls in a timely manner
  • Creating appointments and generating leads
  • Accurately maintaining and updating various IT systems
  • Handling customer enquiries and queries promptly and efficiently
  • Gathering information by asking the right questions
  • Building lasting relationships to ensure repeat business
  • Providing first-class customer service
  • Assisting your colleagues when required
  • Representing the company brand effectively and respectfully

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner, which includes:

  • Modules covering Skills, Knowledge and Behaviours in Customer Service
  • You'll have a personal tutor to guide you through your training
  • You will attend 1:1 session with your tutor every 2/3 weeks
  • End Point Assessment (2 online exams and 1 in-person assessment)
  • Occasional group classes with other learners
  • Apprenticeship Certificate from IFATE and City & Guilds

www.boomtrainingltd.co.uk/courses

What is the expected career progression after this apprenticeship?

  • The employer for individuals who are seeking career progression with the possibility to stay long term

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade A*-D or 9-3) Desired
GCSE or equivalent Maths (Grade A*-D or 9-3) Desired

About the employer

With a passion for delivering results, generating new business and retaining existing clients, Motor Marketing was conceived to help businesses do just that. Fast forward a few years and our results speak for themselves as new and existing partners continue to seek us out to help them in achieving their objectives.

Employer

MOTOR MARKETING LIMITED

Address

SOUTH OFFICE UNIT 2

HARBOURGATE BUSINESS PARK

SOUTHAMPTON ROAD

PO6 4BQ

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Training

Training provider

BOOM TRAINING LIMITED

Contact

Lilly Spake

hello@boomtrainingltd.co.uk

02380004210

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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