Customer Service and Contact Centre Apprentice MOTOR MARKETING LIMITED
Motor Marketing UK has an exciting opportunity for two Customer Service and Contact Agent apprentices to join their friendly team. Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
Closing date: 06 Jul 2023
Apprenticeship summary
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Annual wage
£18,600.00
Annual wage £18,600.00 - £19,500.00
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Working week
Monday - Friday with 1 Saturday a month. Shifts are as follows 8am - 4pm, 9am - 5pm, 10am - 6pm working a total of 37.5 hours with additional overtime when required.
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
07 Jul 2023
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Date posted
18 Apr 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000155485
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Positions
1 available
What will the apprentice be doing?
- Talking to customers about products & services - verbal & online
- Handling inbound & outbound calls in a timely manner
- Creating appointments and generating leads
- Accurately maintaining and updating various IT systems
- Handling customer enquiries and queries promptly and efficiently
- Gathering information by asking the right questions
- Building lasting relationships to ensure repeat business
- Providing first-class customer service
- Assisting your colleagues when required
- Representing the company brand effectively and respectfully
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner, which includes:
- Modules covering Skills, Knowledge and Behaviours in Customer Service
- You'll have a personal tutor to guide you through your training
- You will attend 1:1 session with your tutor every 2/3 weeks
- End Point Assessment (2 online exams and 1 in-person assessment)
- Occasional group classes with other learners
- Apprenticeship Certificate from IFATE and City & Guilds
www.boomtrainingltd.co.uk/courses
What is the expected career progression after this apprenticeship?
- The employer for individuals who are seeking career progression with the possibility to stay long term
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-D or 9-3) Desired
About the employer
Employer
MOTOR MARKETING LIMITED
Address
SOUTH OFFICE UNIT 2
HARBOURGATE BUSINESS PARK
SOUTHAMPTON ROAD
PO6 4BQ
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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