Customer Service Apprentice BSH HOME APPLIANCES LIMITED

You will be required to work with a high level of customer service and be flexible in your approach to the role. The company place great importance on meeting targets by working as part of a team, regular attendance, punctuality and professionalism. You will undertake an Apprenticeship in Customer Service and (Functional Skills if required.)

Sign in to apply

Closing date: 01 Mar 2024

Apprenticeship summary

  • Annual wage


    £14,000 - £16,000 per annum depending on age and experience. Increasing to £23K after successful completion of the apprenticeship programme and if offered a permanent position.

  • Working week

    Monday - Friday, 9am - 5:00pm, 30 minute unpaid lunch and 2x 10 minute paid break.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    15 Mar 2024

  • Date posted

    18 Apr 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    6 available

What you will do in your working day

Main duties:

Handling customer enquiries via incoming and outgoing telephone calls and booking service visits.

Ownership of customer enquiries and follow through to completion.

Promoting products and services with the aim of generating income for the business and improving customer loyalty.

Selling of repair plans, extended warranties and accessories where appropriate.

The training you will be getting

  • Remote 1/2-day training delivery in the workplace and 20% off-the-job training
  • One to one sessions with trainer
  • Access to online resources and VLE
  • Functional Skills (if needed)
  • Level 2 Customer Service

What to expect at the end of your apprenticeship

Possible full-time employment upon completion of apprenticeship and salary increasing to £23,000 per annum.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Patience


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Math (Grade C/4) Essential

About the employer

BSH strives to improve your quality of life at home through its exceptional brands, high-class products, and exceptional solutions. We are home to both globally established Appliance Brands* , such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we offer consumers digital services and sustainable solutions to improve daily lives.




Geddington Road


NN18 8ET

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Charlotte Berridge

01604 386705

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.