Customer Service Apprentice BSH HOME APPLIANCES LIMITED
You will be required to work with a high level of customer service and be flexible in your approach to the role. The company place great importance on meeting targets by working as part of a team, regular attendance, punctuality and professionalism. You will undertake an Apprenticeship in Customer Service and (Functional Skills if required.)
Closing date: 17 Jul 2023
Apprenticeship summary
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Annual wage
£14,000.00
£14,000 - £16,000 per annum depending on age and experience. Increasing to £23K after successful completion of the apprenticeship programme and if offered a permanent position.
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Working week
Monday - Friday, 9am - 5:00pm, 30 minute unpaid lunch and 2x 10 minute paid break.
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
31 Jul 2023
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Date posted
18 Apr 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000155470
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Positions
6 available
What will the apprentice be doing?
Main duties:
Handling customer enquiries via incoming and outgoing telephone calls and booking service visits.
Ownership of customer enquiries and follow through to completion.
Promoting products and services with the aim of generating income for the business and improving customer loyalty.
Selling of repair plans, extended warranties and accessories where appropriate.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Remote 1/2-day training delivery in the workplace and 20% off-the-job training
- One to one sessions with trainer
- Access to online resources and VLE
- Functional Skills (if needed)
- Level 2 Customer Service
What is the expected career progression after this apprenticeship?
Possible full-time employment upon completion of apprenticeship and salary increasing to £23,000 per annum.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Math (Grade C/4) Essential
About the employer
Employer
BSH HOME APPLIANCES LIMITED
Address
Geddington Road
Corby
NN18 8ET
Training
Training provider
STARTING OFF LIMITED
Contact
Charlotte Berridge
charlotte.berridge@startingoff.co.uk
01604 386705
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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