Customer Service Apprentice - Pharmacy Vesey Pharmacy

An excellent opportunity to work with one of the flagship branches of well-established since 2010, Tri-Pharma Ltd, based in the Royal Borough of Sutton Coldfield with amazing team of well experienced, knowledgeable and friendly staff to excel in your career path. Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

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Closing date: 02 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday Opening times 8:30 to 6:30, Saturdays: 9:00 to 1:00 (Hours will be agreed accordingly within the above times)

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    05 Jun 2023

  • Date posted

    17 Apr 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000155012

  • Positions

    1 available

What will the apprentice be doing?

Duties to include but not limited to:

  • Liaising with customers
  • Providing fantastic service
  • Handling sales
  • Receiving and handing out medicines/prescriptions
  • Stock control and reconciliation
  • Giving advice to customers/patients (at later stage)
  • Other general customer service duties

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer service practitioner level 2 standard 
  • Weekly off the job training 
  • Monthly sessions with assessor in the workplace 
  • Functional skills if required 

What is the expected career progression after this apprenticeship?

  • There is a potential full-time position offered to the right candidate 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade C or 4) Desired
GCSE or equivalent Maths (Grade C or 4) Desired

About the employer

Vesey Pharmacy is one of the branches of Tri-Pharma Ltd. A renowned Flagship store in Sutton Coldfield which is a well-known and respected establishment since 2010. We have a well experience, knowledgeable, friendly and motivated staff team who are always up for any challenges and work synergistically together as an integral team.

Employer

Vesey Pharmacy

Address

2 Coles Lane

The Royal Town of Sutton Coldfield

Birmingham

B74 1NE

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Training

Training provider

WALSALL COLLEGE

Contact

Cally Sutherland

csutherland@walsallcollege.ac.uk

01922 657000

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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