Operations Assistant Apprentice PIB Group Services

As part of the Retail Specialty Divisional team, the Operations Assistant Apprentice will assist the wider Operations Team in driving the delivery of a consistent high-quality service to our clients, fair customer outcomes and operational efficiency. You can expect career progression, training within the role and insurance industry in general.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Jun 2023

Apprenticeship summary

  • Annual wage


    There are a whole host of additional benefits with this opportunity. The link provided in the 'application website' section will take you to our website and provide you with all the information you need about the benefits associated with this scheme.

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    17 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role will help set the standards to deliver a consistent high-quality service to our clients; understanding and meeting our customers’ demands and needs, customer journeys that drive positive customer outcomes and delivery of consistent fair outcomes for customers through compliant processes and well-trained people.

While driving excellence in customer delivery, the Operations Assistant Apprentice will work alongside the Operations Manager, playing a role in future development and transformation, driving change throughout the division.

Key responsibilities include but not limited to:

  • Assist the Operations Manager and wider Operations team in project delivery on all assigned change activities for the Division
  • Assist in developing Customer Excellence processes for all customer groups (Private Clients, SME and Corporate) including Best Practice Broking Processes, System User Guides and Excellent Customer Journey
  • Assist the Operations Managers in Customer Service delivery and Quality in the Division
  • Measure KPI’s to monitor and improve productivity, delivery of fair customer outcomes and adherence to regulation

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will work towards a Level 3 Business Administrator apprenticeship whilst gaining experience in the workplace and earning a competitive salary along the way

What is the expected career progression after this apprenticeship?

  • On successful completion of your apprenticeship, you could consider progressing within the speciality division or consider other opportunities that may be available in the wider PIB Group.
  • PIB Group are growing and going up in the world, so there are lots of opportunities

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, A quick and adaptable learner, Prioritisation skills, Self-motivated and determined, Time management skills


GCSE or equivalent Maths & English (Grade C/4 or above) Essential
A Level or equivalent Any (Grade C or above) Desired

About the employer

Since our formation in 2015, PIB Group have been on a mission to create a leading position in the provision of specialist insurance solutions across the UK market and beyond. During this time, we have acquired over 80 businesses and we aren’t stopping there. We have a growing network of offices with experts in locations across the UK and Europe, and you can be part of this exciting journey.


PIB Group Services


Ground Floor

Southgate House

Southgate St



Lisa Collinson



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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Jun 2023