Claims Handler Apprentice PIB Group Services

This is an exciting opportunity to join us as a Claims Handler Apprentice within our Specialty division of PIB Group. You can expect fantastic career progression, training within the role and insurance industry in general. We do not require relevant experience; this is an opportunity to start a career within a market-leading company, gaining practice in handling claims, working with customers and managing records.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage


    There are a whole host of additional benefits with this opportunity. Please use the link below to find out more.

  • Working week

    Monday to Friday, 9am to 5pm. Shifts and breaks tbc.

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    14 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

We have an exciting opportunity for a Claims Handler Apprentice to join our Financial Lines Claims team based in Liverpool. This role is very customer-focused, requiring you to provide an excellent claims service to our clients. You will develop claims handling experience within all classes of financial lines claims which will allow you to develop professional and efficient management of all claims from cradle to grave. 

Duties will include:

  • Gathering data and critical evidence to manage claims
  • Identifying fraudulent claims and deciding whether escalation is necessary
  • Liaising with relevant internal teams, specialists and external stakeholders to ensure successful conclusions to insurance issues

This role would suit a person who is a natural multi-tasker with a keen interest in claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.

As the business goes through a period of growth, there will be plenty of opportunities to get involved in other exciting projects. 

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards a Level 3 Insurance Practitioner - Claims Handling apprenticeship and the CII Level 3 Certificate in Insurance, which is a core qualification for insurance staff working across all sectors of the industry. You will achieve this whilst gaining practical experience in the workplace and earning a competitive salary along the way.

What is the expected career progression after this apprenticeship?

On successful completion of your apprenticeship, you could consider progressing within our Specialty Broking division or consider other opportunities that may be available across the Group.

PIB Group are growing and going up in the world, so there are lots of opportunities for you to grow with us.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Self-motivated and determined, Good grammar & written skills, Adaptable & flexible approach, A natural multi-tasker


GCSE or equivalent Maths & English (Grade C/4 or above) Essential
A Level or equivalent Any (Grade C or above) Desired

About the employer

Since our formation in 2015, PIB Group have been on a mission to create a leading position in the provision of specialist insurance solutions across the UK market and beyond. During this time, we have acquired over 80 businesses and we aren’t stopping there. We have a growing network of offices with experts in locations across the UK and Europe, and you can be part of this exciting journey.


PIB Group Services


Suite 615

Horton House

Exchange Flags

L2 3PF


Lisa Collinson


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Training provider


Apprenticeship standard

Insurance practitioner

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today