Service Delivery Administrator Apprentice PIB Group Services

This is an exciting opportunity to join us as a Service Delivery Admin Apprentice within our Specialty division of PIB Group . You can expect fantastic career progression, training within the role and insurance industry in general. We do not require relevant experience; this is an opportunity to start a career within a market leading company.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Jun 2023

Apprenticeship summary

  • Annual wage


    There are a whole host of additional benefits with this opportunity. Please use the link below to find out more.

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    14 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Based out of Derby or Gloucester, your role will be to provide client service support and assistance to the Account Handlers with their day-to-day tasks and account broking. Maintaining a high level of attention to detail and organisational skills, ensuring work is completed accurately and in a timely manner. 

The Service Delivery team will be working alongside the Account Handlers to continuously develop and improve client outcomes and working processes. Putting the client at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) practices, handling tasks in line with compliance, FCA regulations and business policies and procedures. The Service Delivery team will play a key role in the future of client service delivery at PIB, underpinning the service excellence PIB require for our clients and ensuring accuracy for insurers, clients, and data integrity. 

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards a Level 3 Insurance Practitioner - Broking apprenticeship and the CII Level 3 Certificate in Insurance, which is a core qualification for insurance staff working across all sectors of the industry. You will achieve this whilst gaining hands-on experience in the workplace and earning a competitive salary along the way.

What is the expected career progression after this apprenticeship?

On successful completion of your apprenticeship, you could consider progressing within our Specialty Broking division or consider other opportunities that may be available across the Group.

PIB Group are growing and going up in the world, so there are lots of opportunities for you to grow with us.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Self-motivated and determined, Good grammar & written skills, Adaptable & flexible approach


GCSE or equivalent Maths & English (Grade C/4 or above) Essential
A Level or equivalent Any (Grade C or above) Desired

Things to consider

There is one vacancy but this can be based in Derby or Gloucester depending on the preference of the applicant. Please make it clear on application your preferred location.

About the employer

Since our formation in 2015, PIB Group have been on a mission to create a leading position in the provision of specialist insurance solutions across the UK market and beyond. During this time, we have acquired over 80 businesses and we aren’t stopping there. We have a growing network of offices with experts in locations across the UK and Europe, and you can be part of this exciting journey.


PIB Group Services


Exeter House

Stanier Way

The Wyvern

DE21 6BF


Lisa Collinson


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Training provider


Apprenticeship standard

Insurance practitioner

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Jun 2023