Customer Service Advisor Apprentice F.J. CHALKE LIMITED

An exciting opportunity to work for the Mere Kia Branch. You will be responsible for the stock control of vehicle parts & accessories, ordering, managing & distributing to ensure that the needs of our trade counter customers are met & our workshop team have the stock that they need. You will deal directly with customers & the service technicians

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Closing date: 18 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    Monday - Friday. Hours to be agreed on appointment.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    13 Apr 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000154132

  • Positions

    1 available

What will the apprentice be doing?

Key responsibilities:

•  Interpreting customer concerns and liaising with the service technicians

•  Booking in and scheduling vehicle services

•  Responding to customer requests and liaising with them about any additional work that may be required

•  Estimating time and costs associated with repairs

•  Handling customer complaints

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard.
 
You will undertake your apprenticeship training within the employer’s premises based in Yeovil and will also have an assessor from Yeovil College, who will visit you on a regular basis and support you in working towards your portfolio. In addition, there are regular master classes that you will attend at Yeovil College, which will enhance the knowledge, skills and behaviours of the customer service standard.

At the end of the apprenticeship, once you are fully competent, you will then complete your end point assessment which will demonstrate your overall ability against the knowledge, skills and behaviours required.

Functional Skills in maths and English will also be delivered at Yeovil College in block weeks, if you do not already have a GCSE or equivalent A*-C / 4-9.

What is the expected career progression after this apprenticeship?

Full time position available to the right candidate at the end of your apprenticeship.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Organisation skills, Customer care skills, Number skills, Analytical skills, Logical, Initiative, Technical awareness

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent maths (Grade C/4) Desired

About the employer

Originally established by Frederick James Chalke in the village of Mere. A small town and civil parish in Wiltshire, Mere lies at the extreme southwestern tip of Salisbury Plain, close to the borders of Somerset and Dorset. Since 1929, the family business has passed through the generations and still features family members James, grandson of the original FJ Chalke and George Chalke, James’ son. With showrooms throughout Somerset and with Jeep coming on board in 2021 we now have seven franchises, the company continues to grow and grow. We’ve made some big changes over the last 90 years, from the buildings we work in, to the brands we partner with.

Employer

F.J. CHALKE LIMITED

Address

The Talbot Garage Salisbury Street

Mere Warminster

Wilts.

BA12 6HE

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Training

Training provider

YEOVIL COLLEGE

Contact

Wendy Jenkins

wendy.jenkins@yeovil.ac.uk

01935845392

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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