Retail Parts Advisor Apprenticeship Mercedes-Benz of Norwich

The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting and analysing purchasing habits, as well as developing your ability to retain customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    To be confirmed by the employer.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    01 Sep 2023

  • Date posted

    13 Apr 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000154082

  • Positions

    1 available

What will the apprentice be doing?

The role of a Retail (Parts) Advisor Apprentice:

  • Building and maintaining relationships with internal and external customers both in person and over the phone
  • Developing relationships with other departments
    Preparing orders
  • Meeting deadlines
  • Stock control / management
  • Processing warranty claims and payment
  • Identifying parts
  • Business development / planning
  • Marketing and visual merchandising
  • Forecasting and budgeting
  • Managing logistics including organising and arranging deliveries

What training will the apprentice take and what qualification will the apprentice get at the end?

You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.

Functional skills if required.

Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.

What is the expected career progression after this apprenticeship?

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

  • Parts process specialist
  • Parts supervisor
  • Parts manager
  • After sales manager
  • May lead to sales executive

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

Things to consider

Please consider the time to travel to the site of employment daily and consider the cost of travel in relation to apprenticeship wages. The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage.

About the employer

Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.

Employer

Mercedes-Benz of Norwich

Address

37 Barker Street

Norwich

NR2 4TN

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Training

Training provider

MERCEDES-BENZ CARS UK LIMITED

Contact

apprentice_recruitment@mercedes-benz.com

01908301496

Apprenticeship standard

Retail team leader

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2023