We are offering a great opportunity to kick start your business administration career within the leisure industry, with a friendly team. Duties will include answering the phone and dealing with customer queries/orders. Supporting and engaging with different parts of the organisation and interact with internal or external customers.

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Closing date: 31 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    40-45 hours per week, Monday - Friday, between 9.30am - 5.45pm With an occasional Saturday shift, 8am-4.45pm

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    12 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties include but not limited to: 

  • Answering the phone 
  • Dealing with customer queries/orders 
  • Responding to queries via email 
  • Filing 
  • Manning reception 
  • Booking swimming lessons in tutors' diaries 
  • Going through all the candidates that need to renew their lessons
  • Helping stock the swimming shop 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Diploma in Business and Administration
  • Level 2 Functional Skills in English and maths

What is the expected career progression after this apprenticeship?

  • Upon successful completion of the apprenticeships, you could progress onto the higher-level apprenticeships and work your way up to office manager level, which would be a management role often with team leader status
  • This qualification should give you transferable skills that will not limit you to one sector

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English and Maths (Grade 4) Desired

Things to consider

Working in a business can be busy and require you to manage multiple tasks at one time. You may be dealing with customer problems or complaints. You may have to complete tasks under tight time pressures.

About the employer

Whether it’s one to one private adult swimming lessons or swimming lessons for children, we can ensure that your swimming will improve. All of our swimming teachers are specially trained, hand-picked and have years of swimming teaching experience to help you improve.




Wyvols Court

Basingstoke Road, Swallowfield



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Training provider



Admissions Team


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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