Information Communications Technician Apprenticeship DATA INSTALLATION & SUPPLIES (NORTHERN) LTD

VQ Solutions are looking for a hardworking and passionate individual who brings new and innovative ideas and can cover a multitude of technical skills. You will provide first and second line support to customers and clients and log ticket issues of support calls and reported faults.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,296.00 to £20,319.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, 8:30am-5:00pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    11 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Assisting in First Line support Calls from customers
  • Logging and ticket issue of support calls and reported faults
  • Remotely resolving issues where practicable and escalating when necessary to second line support
  • Remotely assisting on site engineers with IPCCTV Camera issues and set up
  • In house configuration of IPCCTV Cameras for Installation on customer sites
  • Logging of IP Camera faults for RMA with Suppliers/Manufacturers

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards a Level 3 Information Communications Technician apprenticeship standard delivered by VQ Solutions.

During this apprenticeship, you will develop a portfolio, attend online workshop sessions and have regular reviews. All apprenticeship work will be completed during working hours.

Functional Skills in maths and English, if required.

What is the expected career progression after this apprenticeship?

On completion of the apprenticeship a full-time position will be offered by the company with internal progression.

Requirements and prospects

Desired skills and personal qualities

IT skills, Analytical skills, Reliable, Honest, Trustworthy, Confident


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential
A Level or equivalent Computer based subject (Grade Pass) Desired

Things to consider

The employer has asked that providers do not contact them with CVs or other unsolicited correspondence Any unwanted contact may be reported to the ESFA.

About the employer

Data Installation and Supplies has been trading for over 35 years in the network technology sector. The Company, based in Cleckheaton, Bradford has seen substantial growth over the past 5 years and wants to continue this development with the additions to its highly skilled technical team. This family run business offers a friendly working environment with the opportunities for the successful candidate to develop their skills and knowledge through training and working with a fantastic team. DIS works with the latest network-based technologies such as, full campus wireless LAN deployments, large structured cabling projects, IPCCTV and Access Control. We are an award-winning company that wants to push into new and exciting technology sectors.







BD19 3QR

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Training provider



Alanna Brown

01423 740006

Apprenticeship standard

Information communications technician

Level 3 (A level)

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