Apprentice Customer Service Advisor - Listers Toyota Boston LISTERS GROUP LIMITED
The role of a customer service advisor is vital to the smooth running of the aftersales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 01 Aug 2023
Apprenticeship summary
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Annual wage
£10,982.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, between the hours of 8.00am - 6.00pm, Saturday's may be required on a rota basis.
Total hours per week: 40.0
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Expected duration
15 Months
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Possible start date
01 Sep 2023
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Date posted
06 Apr 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000152927
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Positions
1 available
What will the apprentice be doing?
The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Duties will include:
- Using systems, equipment, and technology to meet the needs of your customers
- Using a range of questioning skills, including listening, and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver against
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 Retailer Apprenticeship Standard
- Functional Skills if required
With mentoring, support, and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.
Residential training, all travel, and, accommodation costs are covered by the employer.
What is the expected career progression after this apprenticeship?
- Once qualified, the right candidate can progress within the company
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
LISTERS GROUP LIMITED
https://listersboston.toyota.co.uk/about-us
Address
Tawney Street
Boston
Lincolnshire
PE21 6PA
Training
Training provider
PROVQ LIMITED
Contact
Julie Jones or Emma Powell
01743 762044
Apprenticeship standard
Retailer
Level 2 (GCSE)
Employer's Application Instructions
Simply visit http://www.apprenticeshipfinder.co.uk and click apply. Complete the registration form and assessments in full and to the best of your ability.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 01 Aug 2023