Apprentice Service Advisor FORD & SLATER LIMITED
Service advisors are the liaison point between the customer and service technicians, working with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions. Additionally, service advisors are responsible for greeting customers, listening to requests, scheduling appointments and estimating.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 03 Jul 2023
Apprenticeship summary
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Annual wage
£12,480.00
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Working week
Days and shifts to be confirmed.
Total hours per week: 40.0
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Expected duration
14 Months
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Possible start date
10 Jul 2023
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Date posted
06 Apr 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000152832
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Positions
1 available
What will the apprentice be doing?
Key accountability & responsibilities will include:
- To work as part of a team delivering a first class, professional customer service, ensuring that where possible, customer enquiries, payments and complaints are resolved at the first point of contact
- To greet customers in a friendly, professional and courteous manner
- To work within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction
- To maintain electronic and written records of letters and forms received, information given, services requested and complaints made, to ensure accuracy of information and efficiency when dealing with customers
- In conjunction with service advisor/senior service advisor, to encourage feedback on services provided and recognise the changing needs of the service and make recommendations to the service manager/depot manager for service improvement
- To undertake general administrative duties to ensure the smooth flow of work within the customer service reception
- To assist the service advisor/senior service advisor to give repair estimates and price quotations and offer repair suggestions
- To obtain customer authorisation and order numbers
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administrator apprenticeship standard.
This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace, and you will not need to attend any off-site training.
What is the expected career progression after this apprenticeship?
This is a fantastic opening to gain potential permanent employment in a varied and ever-expanding industry. Ford and Slater have an enviable reputation for well-trained, high-quality staff and this is a career opportunity not to be missed.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C) Essential
Things to consider
About the employer
Employer
FORD & SLATER LIMITED
https://www.fordandslatercoventry.co.uk/
Address
Maple Road
Saddlebow
King's Lynn
PE34 3AH
Training
Training provider
LEARNING SKILLS PARTNERSHIP LTD
Contact
Holly
Holly.Parkinson@lsprecruit.com
07432840539
Apprenticeship standard
Business administrator
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 03 Jul 2023