Apprentice Service Advisor FORD & SLATER LIMITED

Service advisors are the liaison point between the customer and service technicians, working with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions. Additionally, service advisors are responsible for greeting customers, listening to requests, scheduling appointments and estimating.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Jul 2023

Apprenticeship summary

  • Annual wage

    £12,480.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    14 Months

  • Possible start date

    10 Jul 2023

  • Date posted

    06 Apr 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000152832

  • Positions

    1 available

What will the apprentice be doing?

Key accountability & responsibilities will include:

  • To work as part of a team delivering a first class, professional customer service, ensuring that where possible, customer enquiries, payments and complaints are resolved at the first point of contact
  • To greet customers in a friendly, professional and courteous manner
  • To work within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction
  • To maintain electronic and written records of letters and forms received, information given, services requested and complaints made, to ensure accuracy of information and efficiency when dealing with customers
  • In conjunction with service advisor/senior service advisor, to encourage feedback on services provided and recognise the changing needs of the service and make recommendations to the service manager/depot manager for service improvement
  • To undertake general administrative duties to ensure the smooth flow of work within the customer service reception
  • To assist the service advisor/senior service advisor to give repair estimates and price quotations and offer repair suggestions
  • To obtain customer authorisation and order numbers

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator apprenticeship standard.

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace, and you will not need to attend any off-site training.

What is the expected career progression after this apprenticeship?

This is a fantastic opening to gain potential permanent employment in a varied and ever-expanding industry. Ford and Slater have an enviable reputation for well-trained, high-quality staff and this is a career opportunity not to be missed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

This apprenticeship will involve working weekends and may involve working in the evenings. This is agreed locally on a rota basis. It will be hard work, but it is a great environment to work in. It offers opportunities for reward and progression. Please do not contact the retailer directly. Learning Skills Partnership is the main point of contact for this vacancy, as we are providing a full recruitment service for the retailer. Approaching the retailer directly will not always help your application. Once you commence at the retailer, further induction training will be supplied by the retailer. You will also receive visits and other training from the Learning Skills Partnership representative.

About the employer

The company was founded in 1928 and has a distinguished history as a franchised commercial vehicle dealer. Ford & Slater was acquired by Peter Strevens in 1991 and the Directors of Ford & Slater comprise Strevens family members and other senior managers. Certain key milestones in recent years include the following: • Over £10 million invested in new dealerships in the last ten years • Eleven dealerships across the East Midlands and East of England, over 525 employees • Seven ATFs across the group • Winner of the Motor Transport Apprenticeship of the Year Award in 2018 • Winner of the PACCAR Financial International Dealer of the Year in 2018 • Noden Truck Centre was acquired in January 2019 • Winner of Retail Sales of the Year in 2018 • Winner of DAF's International Dealer of the Year 2020 As a privately-owned company we take a long-term view. The Company owns the majority of its dealerships, profits have been re-invested since 1991 and security of employment is very important. Our Mission Statement is to exceed our customer’s expectations by offering high quality transport services in an ethical manner at competitive prices. We will achieve this by utilising the synergies within our dealership group, offering innovative solutions and a “one-stop shop” provided by highly motivated and skilled long-term employees, reinvesting profits to provide modern, safe premises. DAF Trucks is our only truck manufacturer relationship, consequently our interests are wholly aligned with DAF Trucks unlike other dealers with competing manufacturer relationships. DAF Trucks is a subsidiary of PACCAR Inc, the worldwide quality leader in the design and manufacture of premium light, medium and heavy-duty commercial vehicles.

Employer

FORD & SLATER LIMITED

Address

Maple Road

Saddlebow

King's Lynn

PE34 3AH

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Training

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Contact

Holly

Holly.Parkinson@lsprecruit.com

07432840539

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Jul 2023