Medical Administrator Apprentice Willowbrook Medical Practice

This is an exciting new apprenticeship opportunity to join our team at The Willows Medical Centre as a Medical Administrator Apprentice. We are looking for an individual who takes pride in where they work, uses their own initiative and has a flexible attitude with a willingness to learn.

Sign in to apply

Closing date: 19 Jun 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday. Working hours will be 37.5 hrs between the hours of 8am and 6.30pm, shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    05 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties to include:

  • Ensuring our services are delivered in a coordinated and efficient manner
  • To work with other receptionists and healthcare professionals to provide a first-class service to our patients. Provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support
  • Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system
  • Booking in patients when they arrive at the surgery
  • Receiving and checking repeat prescription requests. Printing repeat prescriptions
  • Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc.
  • Registering new patients and removing patients who have left on the computerised record system
  • Photocopying, scanning and filing of paper records
  • Assisting the Practice Manager to achieve targets and deadlines set by the Practice
  • Liaising with the Practice Manager regarding any incidents or complaints and follow any action as directed
  • Ensuring Policies/Procedures are in place and staffs are aware of their location.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator apprenticeship standard:

  • Functionals Skills in maths and English if required
  • 5 Additional day courses with HOET.

What is the expected career progression after this apprenticeship?

Can progress to becoming a full time Medical Administrator after qualifying and continue to progress within the organisation.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative, Non judgemental, Patience, Committed, Presentable


GCSE or equivalent Maths and English (Grade C/4) Essential

About the employer

Willows Health is the largest primary care provider in Leicester with over 45 000 patients across 10 sites, with caring for the health of our patients being at the forefront of what we do. We have recently been rated Outstanding by CQC for our responsiveness in care and have also been shortlisted for PCN of the year by the General Practice Awards Committee. Our mission is to revolutionise healthcare across Leicester, whilst providing quality healthcare by our expertly qualified executive team and clinicians to ensure that not only do our patients receive the right treatment, but also in a timely manner.


Willowbrook Medical Practice


195 Thurncourt Road



You must have JavaScript enabled to view a map of the location


Training provider



Emma Stead

01788 820132

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.