Customer Service Representative Apprentice CAVENDISH CLEANING LTD

This exciting apprenticeship is ideal for someone looking to start their journey and build confidence in becoming a customer service representative. You will join a small team dealing with customers on a day to day basis. We look forward to an apprentice joining our family run business.

Sign in to apply

Closing date: 24 Jun 2023

Apprenticeship summary

  • Annual wage

    £8,785.92

    Fun activities, company days out, team building exercises, Christmas jumper day

  • Working week

    09.30am – 4.00pm Monday to Friday with 30 minute lunch break each day.

    Total hours per week: 30

  • Expected duration

    18 Months

  • Possible start date

    28 Jun 2023

  • Date posted

    06 Apr 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000152147

  • Positions

    1 available

What will the apprentice be doing?

Duties include:

  • Speaking to customer both in the office and in the community
  • Receiving phone calls
  • Taking messages
  • Supervised visits to customers premises to complete risks assessments and audits
  • Updating the database with new customers and existing customers
  • General administration

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Apprenticeship Standard with SBC Training, Shrewsbury. 

Working in a customer service role is diverse and rewarding. As a Customer Service Practitioner Apprentice you will be supported to develop skills that will demonstrate excellent customer service such as questioning, positive engagement and developing an understanding of your employer’s products or services.

Apprentices will learn in a blended format which includes online, anytime access learning combined with expert-led classroom training in core topics and self-directed learning.

What is the expected career progression after this apprenticeship?

Opportunity to progress into a full time role with us after successful completion of the apprenticeship, with options of promotions within the team.

Open to sending you to training courses which benefit you and us, e.g first aid, telephone skills courses.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

This vacancy is being managed by SBC Training on behalf of this company. By submitting your application, you are consenting to allow SBC Training and the employer to contact you in connection with your application.

About the employer

Cavendish Cleaning Ltd is a local business based in Shrewsbury and is run by Directors Lisa and Carl Hazell. Lisa Hazell originally established Cavendish (D&C) Cleaning in January 2017 and due to the growth of the business changed the company name to Cavendish Cleaning Ltd in May 2019. Lisa is actively involved in the day-to-day running of the business and ensures that everything runs smoothly. Carl works on business development and is always looking at ways of making Cavendish Cleaning Ltd stand out from other cleaning companies. The company was originally formed as there was a need for a cleaning business that provides a good, quality and affordable service that customers can rely on. As an established company with an excellent record of providing customer satisfaction, we never compromise on the quality or the service we offer. We believe that keeping customers happy and providing them with the best service possible is essential. We therefore ensure that our cleaners are reliable, responsible, trustworthy and punctual by DBS checking, referencing and training them to high standards. Without our staff, we wouldn’t be who we are.

Employer

CAVENDISH CLEANING LTD

Address

Office 10 Space Station

Market Place

Battlefield Road

SY1 4AN

You must have JavaScript enabled to view a map of the location

Training

Training provider

SBC TRAINING LIMITED

Contact

Amanda Carpenter

amanda,carpenter@sbc-training.co.uk

07939664033

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.