Information Communications Technician Apprentice PRONETIC LTD
Join our successful IT Managed Services Provider and kickstart your career with an ICT apprenticeship. Work with various I.T. technologies, provide technical support to local businesses in and deliver excellent customer service. No matter if you're a beginner or looking for a career change, this is the perfect opportunity to learn and grow.
Closing date: 30 Jun 2023
Apprenticeship summary
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Annual wage
£15,000.00
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Working week
Monday to Friday 8:30AM to 5PM
Total hours per week: 37.5
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Expected duration
21 Months
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Possible start date
01 Jul 2023
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Date posted
04 Apr 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000151565
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Positions
1 available
What will the apprentice be doing?
You will be the first point of contact for incoming calls and support request tickets. (Don’t worry, you won’t be doing this on day one, we wouldn’t throw you in at the deep end).
Your primary task is to judge which requests can be dealt with within 15 minutes (then deal with them) and allocate more demanding requests to the rest of the Support Desk team. Typical tasks include:
- Troubleshoot user account issues.
- Diagnose and clarify whether faults are configuration issues, software or hardware related.
- Accurately record details of customer requests/faults and collect all relevant information so the optimum solution can be implemented.
When you’re not taking calls, you’ll be:
- Configuring new PCs and network equipment ready for installation on customer sites
- Monitoring systems and networks for abnormal statuses
If you are the kind of person who likes getting practical work then you could get involved with work at customer sites with anything from simple installations, like setting up kit for new users (laptops, docks, keyboards, monitors & printers) to assisting with network cable installations.
You’ll be joining an incredibly supportive team that looks out for each other.
This is a tremendous opportunity for you if you’ll love providing IT support but feel the need to have a little more flexibility, work with a small but expanding Managed Services company and be able to learn.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Information Communications Technician Level 3 Apprenticeship Standard
- Onsite with employer, remote & classroom-based learning at Basingstoke ITEC
- All training is weekly and monthly.
What is the expected career progression after this apprenticeship?
You could progress to I.T. Engineer, Project Engineer, Support Desk Manager or Account Manager.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C or above.) Desired
About the employer
Employer
PRONETIC LTD
Address
19 DOWNVIEW ROAD
BARNHAM
BOGNOR REGIS
PO22 0EG
Training
Training provider
BASINGSTOKE ITEC LIMITED
Contact
Molly Rokins
Apprenticeship standard
Information communications technician
Level 3 (A level)
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