Apprentice digital support technician TYRESOFT LTD

Assisting onboarding and customer services teams with the obtaining, maintaining and troubleshooting or customer data, with a view to setting up and maintaining customer software systems. You would be required after training to help customers resolve software issues.

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Closing date: 25 Jul 2023

Apprenticeship summary

  • Annual wage

    £10,296.00 to £20,319.00

    Wage to be confirmed.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    8:30-17:00 Monday - Friday Lunch 13:00-14:00

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    26 Jul 2023

  • Date posted

    14 Apr 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000151235

  • Positions

    1 available

What will the apprentice be doing?

- Manipulating customer data

- Importing exporing castonet daner liaising)

- Maintaining product records

- Maintaning customer data

- Troubleshooting data issues/alleries setting up FTP/SFT import feeds assisting onboarding team

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 IT Communications Standard 

The apprentice will receive off-the-job training on block-release with the college.

8:30-17:00 Monday - Friday

Lunch 13:00-14:00
1 day a week at home to complete college training.

 

What is the expected career progression after this apprenticeship?

We hope that the apprentice will stay on with us beyond the end of their studies in a full time position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Patience

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent GCSE (Grade 4) Essential
GCSE or equivalent GCSE (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

No on-site parking. Smart casual attire. Dogs will be present in the office. Hybrid working role - terms to be discussed. National minimum apprenticeship standard wage applies.

About the employer

Tyresoft is a one-stop complete business management system for the tyre and automotive industry. Our easy-to-use, flexible software and apps seamlessly integrate accounts, sales, stock, and marketing functions into one secure, cloud-based platform for easier, more effective business management. www.tyresoft.co.uk

Employer

TYRESOFT LTD

Address

LEFT HAND TURRET

THE AVENUE

THE CROSS

WR1 3QA

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Training

Training provider

HEART OF WORCESTERSHIRE COLLEGE

Apprenticeship standard

IT solutions technician

Level 3 (A level)

Before you apply

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