Customer Service/Admin Apprentice GOWER DAWES LTD

Gower Dawes are looking for a Customer Service/Administrator . Your job role will involve interacting with potential clients. You will learn how to become a negotiator, learning all aspects of the business.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Tuesday - 9am - 6pm Wednesday - Day off Thursday - Friday - 9am - 6pm Saturday - 9.30am - 3pm Sunday - Day off

    Total hours per week: 40

  • Expected duration

    13 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    02 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Interacting with potential clients
  • Dealing with client queries via the telephone and email
  • Some reception cover when required
  • Filing
  • Data Entry
  • Arranging viewings
  • Using the in house system at Gower Dawes
  • Supporting all staff with the general administration duties throughout the office
  • You will learn all aspects of the business

The training you will be getting

  • You will achieve your Level 2 Customer Service Practitioner Apprenticeship
  • There are workshops that you will need to attend
  • You will have a Mentor for one-to-one teaching and learning
  • In-house training will be given to support specifics of the role

What to expect at the end of your apprenticeship

  • There will be opportunities for further development and progression

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

Gower Dawes Estate Agents are experienced in dealing with the sale of all types of residential property, new homes, property management, and lettings. We are happy to advise on all methods of sale including Auctions, Open Houses and of course the more common and traditional method – sale by private treaty. We are experienced valuers and undertake probate and matrimonial valuations as well as offering advise on most matters concerning property. We have access to a full range of specialists such as chartered surveyors, structural engineers, Independent Financial Advisors and would be pleased to recommend any of these should they be required.






RM16 4QR

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Andrea Gregory


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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