Medical Receptionist Apprentice Administrator DR INDER JEET SINGH

Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community. The role will include responding to all queries and requests for assistance from patients and other visitors and ensuring that requests for repeat prescriptions are actioned.

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Closing date: 26 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,725.00

    £5.50 for 16-18 £6.50 for 19+

  • Working week

    Monday 7.30am - 6.00pm, Tuesday 8.30 am - 6.00pm, Wednesday 8.30 am - 6 .00pm, Thursday 8.30am - 6.00pm and Friday 8.30 am - 6.00pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    30 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000150574

  • Positions

    1 available

What will the apprentice be doing?

  • Answer telephone within 3 rings, ensure patient journey runs smoothly
  • To use EMIS to ensure efficiency of appointment system
  • Ensure that patients without appointments, but who need an “urgent consultation”, are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed
  • Advise patients of relevant charges for private services, accept payment and issue receipts for same where required
  • Respond to all queries and requests for assistance from patients and other visitors
  • Ensure that requests for repeat prescriptions are actioned properly
  • Ensure waiting and reception areas are kept neat and tidy
  • To action tasks in a timely manner - ensure all actions are completed
  • Respond and action practice emails
  • Scan all correspondence onto the computer as per guidelines and attach to individual patient record accurately
  • Sort this correspondence into data entry or filing
  • Coding appropriately
  • Open, stamp and sort post and direct to correct recipient
  • Book appointments and recalls efficiently ensuring medical record is accessed
  • Full training will be given

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administration Level 3.

Level 3 units included in the programme include:

  • The organisation
  • Business fundamentals
  • Decision making
  • Project management
  • Managing performance

What is the expected career progression after this apprenticeship?

A permanent position within the organisation.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential
GCSE or equivalent Science (Grade C/4 or above) Desired

Things to consider

• An understanding, acceptance and adherence to the need for strict confidentiality. • An understanding and acceptance of the aims and objectives of the concerns and work with the GP’s and all other members of staff as a member of the Primary Health Care Team. • Excellent communication skills. • Have an understanding and sympathetic approach to dealing with patients and staff. • Respect and treat each other fairly. • To know that is acceptable to ask when unsure.

About the employer

Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community. We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.

Employer

DR INDER JEET SINGH

Address

Durham Rd, Sunderland

SR3 1RN

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Training

Training provider

WOODSPEEN TRAINING LIMITED

Contact

Kate Anderson

kate.anderson@woodspeentraining.co.uk

07483367108

Apprenticeship standard

Business administrator

Level 3 (A level)

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