Admin Apprenticeship The Blue Ice Cream Machine

Blue Ice Machines are looking for an Administrator / Customer Service Assistant apprentice to join our friendly team. The role involves data entry, understanding products, customer service, writing emails, answering calls, updating the CRM system, printing documents, and making sure that information is updated.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,982.40 to £21,673.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday 9.00am - 6.00pm with a 40 minute lunch break.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    13 Oct 2023

  • Date posted

    30 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The day-to-day tasks will include (but are not limited to):

  • Processing of online orders in a timely and accurate manner
  • Processing of engineer reports
  • Label processing
  • Data entry (including Serial Numbers, Direct Debits) - inputting data, checking data accuracy, and supporting processing orders
  • Accounts administration
  • Assisting other teams whenever possible

The successful candidate will be expected to input data on a variety of systems: Excel, internal CRM and Accounting systems, however full training will be provided. No experience needed as it is an apprenticeship role.

The role will include high quality training, coaching support, assessment planning, monitoring and formal reviewing of the apprentice’s progress towards meeting the apprenticeship program and supporting the candidate through to end point assessment.

The successful candidate will display a detail and process-oriented approach to tasks with a can-do attitude.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The apprentice will be working towards the Level 3 Business Administrator Apprenticeship Standard
  • All delivered within the workplace via online training and at Colchester Institute Campus

What is the expected career progression after this apprenticeship?

The apprentice will gain skills in admin, processing orders, data input, CRM, understanding customer service, logistic and basic of setting up invoices. There is a good chance to being hired after apprenticeship and prospect of growing in the company - for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Patience


GCSE or equivalent maths and English (Grade 9-3/A*-D) Essential
GCSE or equivalent maths and English (Grade 9-4/A*-C) Desired

Things to consider

This job is office based so you will need to attend work at the employer's premises in EN9 1AE. Free on-site parking is available.

About the employer

Blue Ice Machines Ltd, supply a wide range of premium commercial catering equipment including soft serve ice cream machines, frozen yoghurt machines, slush and milkshake machines, ice makers, bean to cup coffee machines and a full range of supporting consumable products.


The Blue Ice Cream Machine






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Training provider



Colchester Institute - Apprenticeship Team

01206 712043

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2023