Front of House Apprentice FINSLEY GATE WHARF LTD

Front of House Apprentice for a Hospitality & Leisure company based in Burnley. You will undertake your Level 2 Hospitality Team Member qualification. You will take guests’ orders and serve all customers to FGW standards as well as other duties.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    30-36 hours p/w, Tue, Thu, Fri, Sun 10:00am - 16:00pm, Saturday 10:00am - 18:00pm

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    06 Jul 2023

  • Date posted

    30 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

• To be polite and courteous to guests at all times and report any
complaints or issues to management immediately.

• To have full knowledge of and be able to act on the fire procedures as laid down in the FGW Fire Safety Policy in accordance with the Regulatory Reform (Fire Safety) Order.

• To maintain high standards of personal hygiene, cleanliness and safety at work in accordance with the FGW Health & Safety Policy, the Health and Safety at Work Act and all regulations relating to health and safety.

• To ensure that your work area is correctly prepared prior to service, maintain high standards of cleanliness and presentation during service and close down your work area correctly and efficiently at the end of service.

• To take guests’ orders and serve all customers to FGW standards.

• Prepare all drinks orders to the highest possible standard of quality and presentation in accordance with FGW requirements and guest expectation.

• Handle food and drink safely and hygienically in accordance with the
FGW Food Safety Policy and the Food Safety Act.

• To adhere to and carry out correct accounting procedures and efficiently manage customers’ orders and payments using the EPoS system.

• To promptly and politely receive any incoming telephone calls,
where applicable , according to FGW policy and as requested
by the General Manager.

• To follow procedures of security of all monies in accordance with the
FGW Finance Policy and its relevant procedures.
• To maintain the security of customer information in accordance with the FGW GDPR Policy and the Data Protection Act.

•To have full knowledge of and ensure that customer service is in full
compliance with the Licensing Act 2003 and all related regulations.

• Ensure the security of food & liquor stock and the correct operation of
storage areas in accordance with the FGW Food Safety Policy and FGW Finance Policy. Any losses must be reported to the General Manager immediately.

• To report and maintenance, building, equipment or security defects to the General Manager immediately that they are discovered.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Intermediate Level 2 Apprentice Hospitalty Team Member, including NVQ and functional skills maths and English.
  • Work based learning.

What is the expected career progression after this apprenticeship?

  •  A great opportunity to develop your career with an employer who supports continuing professional development.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working, Initiative


GCSE or equivalent English (Grade 3) Desired
GCSE or equivalent Maths (Grade 3) Desired

About the employer

Finsley Gate Wharf is one of the original wharves on the longest manmade waterway in Britain, The Leeds to Liverpool Canal. Opened in 1801, Mile Wharf, as it was then locally known, was instrumental in creating the industrial boom that took place in the North, ultimately making Burnley one of the world's largest producers of cotton cloth in the mid 1860s. Established in 1784, the heritage buildings were a central point for the Industrial Revolution once the Burnley Canal became fully operational in 1810. These Grade II listed buildings have been restored in an incredible regeneration project thanks to the generosity of The National Heritage Lottery Fund and the European Regional Development Fund. In conjunction with the Canal & River Trust this beautiful space is here to support the local economy, biodiversity, provide a multi faceted hub for the local community and create employment in hospitality. Saved from dereliction, the three buildings on the site comprising The Forge, The Turnbridge House and The Warehouse will once again become vibrant, animated and central to community life in Burnley! With its canal-side café, stunning bar and rustically designed restaurant the historic buildings will be home to mouthwatering food & drink, staged entertainment and provide space for wedding ceremonies, celebrations, special occasion gatherings and business use alike.







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Training provider


Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Jun 2023