Apprentice IT Support Technician BLUE MOUNTAIN HOMES LTD.

Are you an IT hobbyist looking to start your career in tech? Based in Derby, Blue Mountain Homes are looking for an Apprentice IT Support Technician to join their team. Reporting to the Operations Director, you will support colleagues with a range of IT issues, and help deliver technological improvements to IT infrastructure to support growth.

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Closing date: 23 Jun 2023

Apprenticeship summary

  • Annual wage


    Salary up to £21,875 depending on experience.

  • Working week

    Monday - Friday, 9.00am - 5.30pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    30 Jun 2023

  • Date posted

    29 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Help to maintain and improve existing systems and processes
  • Identify, co-ordinate and resolve incidents as quickly as possible
  • Complete general IT administrative duties to support the company
  • Manage and facilitate effective standard operating procedures and policies across our homes.
  • Configure, install, and maintain user software and hardware
  • Maintain and monitor our backup systems
  • Moving / re-deploying technical equipment across sites
  • Maintain asset register

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprenticeship training will be delivered in a state-of-the-art classroom environment, from the EMA Digital Hub on Siddals Road, Derby.

The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:

  • IT Support Technician
  • Network Technician
  • Digital Communications Technician

The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment.

What is the expected career progression after this apprenticeship?

  • Upon successful completion of the apprenticeship programme, the apprentice will have the opportunity to progress onto the Level 4 Network Engineer programme as part of a structured professional development plan
  • The organisation are hopeful that apprentices will stay on after the apprenticeship to continue building their careers within IT

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Patience


GCSE or equivalent 5 GCSE's including Maths and English (Grade C/4) Essential

Things to consider

Whilst there is no internal IT team currently in place at Blue Mountain Homes, you will have regular contact and support from their outsourced IT Services provider for any technical help and guidance. The successful candidate will be subject to an enhanced DBS check. The ability to drive with access to a vehicle is essential for this role.

About the employer

A well-established organisation, predominantly based in East Midlands, providing an individual-focused residential care to young people aged 10-18 years of age; "reaching out and changing lives". Blue Mountain Homes is an established yet progressive company, operating Residential Children’s Homes and Independent Schools across the UK, expanding into areas of need. The organisation offer a range of benefits including employee of the month, free onsite parking and an employee assistance programme.




21 Pullman Business court

Mallard Way

Pride Park

DE24 8GX

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Training provider



Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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