Apprentice Medical Receptionist Birkby Health Centre

Join the team at Birkby Health Centre by becoming an Apprentice Medical Receptionist! This is an exciting opportunity to gain customer service skills working for the NHS. You will deal with customers on reception via face to face and telephone communications.

Sign in to apply

Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday. Hours to be discussed and agreed upon between the candidate and the employer.

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    28 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering the telephones - Dealing with enquiries, making appointments, taking repeat prescriptions over the telephone and booking home visits
  • Filing - Correspondence from hospitals including reports from tests etc.
  • Typing - Referrals letters to hospitals, confidential reports and other letters as requested
  • Scanning - All hospital letters and other insurance reports and filing into the System One Computer
  • Audit assistant - Dealing with all the letters from solicitors and photocopying medical records and attending the entire practice meeting
  • Any other duties as required by the Doctor and the Primary Care Trust

What training will the apprentice take and what qualification will the apprentice get at the end?

Successful completion will lead to a Customer Service Practitioner level 2 apprenticeship standard along with Functional Skills in maths and English at Level 1 if required.

You will attend the NBC centre (HD1) for day release, once every 2 weeks, to complete knowledge sessions for your apprenticeship.

What is the expected career progression after this apprenticeship?

Progression into a higher administrative role within the surgery, working alongside the practice manager, with the opportunity to undertake a level 3 apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Administrative skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

Birkby Health Centre is a local GP practice based on Norwood Road, Birkby.


Birkby Health Centre





You must have JavaScript enabled to view a map of the location


Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.