IT Support Apprenticeship N3I LIMITED

After successfully guiding apprentices through their IT Apprenticeship with Baltic in the past, N3i is on the lookout for a driven individual to guide through again! You will work alongside your mentor to complete a variety of 1st line support tasks including field service queries, desktop imagery and services and installation of software / hardware.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Jun 2023

Apprenticeship summary

  • Annual wage

    £13,500.00

  • Working week

    Working Monday - Friday 9.00am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    07 Jun 2023

  • Date posted

    31 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000149380

  • Positions

    2 available

What will the apprentice be doing?

  • Field service queries
  • Desktop imagery and services
  • Connecting devices to company networks
  • Triage for technical queries 1st line support / helpdesk
  • Offering clinical support including installation / configuration of hardware and software

What training will the apprentice take and what qualification will the apprentice get at the end?

Channel your passion for technology, unlock your potential, and learn to keep IT systems and end-users happy with this Level 3 apprenticeship programme.

You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance, and setting up virtual environments. 

With our exciting curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT.

  • COURSE 1: SUPPORTING IT ARCHITECTURE
  • COURSE 2: WORKING WITH END-USER DEVICES
  • COURSE 3: WORKING WITH NETWORK ARCHITECTURE

You will work towards your Level 3 Information Communication Technician qualification. 

Your training will be delivered in blocks, every 6-8 weeks online via a SMART classroom. 

What is the expected career progression after this apprenticeship?

  • This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician
  • Opportunity to progress onto a Level 4 Network Engineer Apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Initiative, Passion for IT

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

- 28 days including bank holidays - Progression opportunities within the business upon successful completion - Opportunity to progress onto a Level 4 Network Engineer Apprenticeship

About the employer

N3i deliver high quality, responsive IT support and digital services to the NHS and other health and care providers. They are supported by our award winning parent companies, City Health Care Partnership CIC (CHCP) and The One Point Ltd.

Employer

N3I LIMITED

Address

The View

Bridgehead Buisness Park

Hull

HU13 0GD

You must have JavaScript enabled to view a map of the location

Training

Training provider

BALTIC TRAINING SERVICES LIMITED

Contact

Oliver Brass

Oliver.brass@balticapprenticeships.com

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Jun 2023