Service Advisor Apprentice ACORN MOTOR COMPANY LTD

An exciting opportunity for an apprentice to train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will gain a level 3 customer service apprenticeship.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday to Friday, 9am - 5pm. Occasional Saturdays TBC. Total hours per week: 40 hours a week

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2023

  • Date posted

    22 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000147760

  • Positions

    1 available

What will the apprentice be doing?

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include but not be limited to the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service 

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist apprenticeship standard, which includes:

  • Level 1/2 functional skills in maths and English (if required) 
  • End-Point Assessment (EPA)
  • Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.
    Customer Service level 3

What is the expected career progression after this apprenticeship?

A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership.

Requirements and prospects

Desired skills and personal qualities

None

Qualifications

GCSE or equivalent English and Maths (Grade 4+) Essential

About the employer

At Acorn Motor Group, it is our unwavering commitment to customers and supply of high-quality new and used cars that sets us apart from the rest. Whether you're after a brand new or Approved Used vehicle, we're here to help you find the perfect car for your budget and style.

Employer

ACORN MOTOR COMPANY LTD

Address

CANNOCK ROAD

CHASE TERRACE

BURNTWOOD

WS7 1JS

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Training

Training provider

SKILLNET LIMITED

Contact

Jose Faria

Jose.faria@skillnet.org.uk

01923 216165

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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