PETA are proud to be working with Medhurst Communications to support them with the recruitment and training of a new IT Support Apprentice. The successful applicant will have an interest in troubleshooting, resolving technical problems, and possess great communication skills. You will join the managed services team based at a school in Hounslow.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 08.00 to 16.30

    Total hours per week: 37.5

  • Expected duration

    22 Months

  • Possible start date

    10 Jul 2023

  • Date posted

    20 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Are you looking to kick start your career in IT with a supportive employer? If you have a passion for IT, an interest in troubleshooting and great communication skills, this role could be ideal for you.

Medhurst Communications have been successfully recruiting and supporting apprentices to kick start their careers for over 10 years. Medhurst Communications are committed to providing an extensive programme of training to help apprentices to learn how to deliver first class IT support.

Joining the team as an IT Support Apprentice, you will learn:

  • How to provide IT support on both hardware and software including desktop PCs, mobile devices, audio visual and networking equipment
  • How to maintain and troubleshoot IT equipment
  • How to identify and resolve technical problems

What training will the apprentice take and what qualification will the apprentice get at the end?

As an IT Support Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Medhurst team combined with 25 days of off the job training at the PETA training centre in Cosham.

Industry qualification and training covering:

  • PETA Networking Fundamentals
  • PETA Server Fundamentals
  • PETA Security Fundamentals
  • 10 Quality of Life (QoL) training days

What is the expected career progression after this apprenticeship?

Further progression opportunities will be available for the right candidate on completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Problem solving skills, Logical, Creative, Ability to prioritise workload, Effective time management, Knowledge of PC hardware, Knowledge of laptop hardware, Knowledge of software, Troubleshooting knowledge, Basic understanding of Network, Knowledge of Microsoft OS, Driving licence (Desirable)


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
BTEC or equivalent IT (Grade Level 3) Desired

Things to consider

Benefits: 23 days holiday + 8 Bank holidays. Pension scheme. Great career progression opportunities. Hands-on training across various projects. Free car park.

About the employer

Since 1986, Medhurst have been making IT work for education and business clients. Their offices in Hampshire and Cheshire deliver cost effective and flexible IT solutions and services to meet the individual needs of over 500 education and commercial customers. Their mission is simple – to take away the burden of IT management to enable their clients to focus on their core business. Medhurst Communications put their staff at the heart of everything they do and believe this is why their organisation is so successful. If this sounds like the ideal place for you to start your IT career, APPLY today for the role of IT Support Technician Apprentice. We look forward to receiving your application!




Lampton School

Lampton Avenue



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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2023