Distributed Support Engineer Apprentice SCC Plc

Your role would be to be part of a growing and exciting IT company. SCC will support your journey by providing mentoring and customer training alongside industry recognised accreditations. Development potential to be fast tracked to higher level engineering grades with potential opportunities to move into other roles within SCC. The apprentice will complete part movements (RMA generation & physical movement) in a timely manner, work a certain amount of overtime when required to do so and must be able to embrace new technologies and adapt to change.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    23 Jun 2023

  • Date posted

    17 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    3 available

What will the apprentice be doing?

  • Ensure all apprentice assignments and SCC training is completed relevant to development requirements
  • Attend training classes
  • To diagnose, replace and repair a variety of PC products both hardware and software based in the field
  • Assist other engineers in the delivery of service to our customers
  • Communicate with call administration and the branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s requirements
  • Complete part movements (RMA generation & physical movement) in a timely manner
  • Work a certain amount of overtime when required to do so
  • Must be able to embrace new technologies and adapt to change
  • Carry out any other reasonable work as requested by your line management
  • Represent SCC in a professional and positive manner at all times
  • Respond to any requests for information from your line management in a timely manner

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Cloud Network Specialist apprenticeship?

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
  • Learn about core networking principles, including network addressing, cloud, virtualisation and security
  • Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
  • Train with QA – the largest and leading provider for both Microsoft and AWS training
  • Learn technical content that aligns to, and is relevant to, employers and the market
  • Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

What is the expected career progression after this apprenticeship?

90% of QA apprentices secure full-time employment after completing: this is 20% higher than the national average.

Requirements and prospects

Desired skills and personal qualities

Communication skills


GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.  To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex. We are actively building diverse teams and welcome applications from everyone.




9 -10 Fountain Court

Bradley Stoke


BS32 4LA

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Jun 2023