Receptionist and Legal Assistant Apprentice Serjeant & Son

Serjeant and Son is one of the oldest firm of solicitors in the country yet is modern in its approach. We foster a supportive collegiate environment and offer a structured career path. We use cloud-based technologies which allow flexibility of working. There is a customer service apprentice vacancy in our Thetford office.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,158.72

  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 37

  • Expected duration

    17 Months

  • Possible start date

    19 Jun 2023

  • Date posted

    03 Apr 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000146361

  • Positions

    1 available

What will the apprentice be doing?

Day to day duties to include:

  • Ability to deal with clients face-to-face in a polite and efficient manner, as first point of contact within the firm
  • Quoting costs for our services, making appointments and booking meeting rooms
  • Certifying clients' ID when attending office
  • Providing teas and coffees for clients when required
  • Taking payments either by card/cash or cheque and identifying correct client
  • Taking telephone calls, transferring to relevant person and taking detailed messages where required
  • Opening new matters on LEAP Practice Management database and producing standard letters in line with company policy
  • Distribution of post on daily basis once checked by Partner and scanned to relevant matters
  • Keeping files up-to-date in line with company policy
  • Following company procedure regarding filing of Wills, LPAs, and Deeds, and their collection by clients in line with GDPR Policy
  • Ensuring client confidentiality is observed at all times. Following procedure for closure of files
  • General office duties, including photocopying and scanning, when required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification
  • Functional skills will be studied if equivalent qualifications are not held

What is the expected career progression after this apprenticeship?

This Apprenticeship can lead on to a Paralegal Apprenticeship for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills

Qualifications

GCSE or equivalent Maths and English (Grade 4-9) Essential

Things to consider

The job will involve detailed computer work.

About the employer

Serjeant & Son is one of the oldest firm of solicitors in the country yet is modern in its approach. We foster a supportive collegiate environment and offer a structured career path. We use cloud-based technologies which allow flexibility of working. 

Employer

Serjeant & Son

Address

Serjeant & Son Solicitors, Kings House, King Street

Thetford

IP24 2AP

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Training

Training provider

WEST SUFFOLK COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Jun 2023