Receptionist and Legal Assistant Apprentice Serjeant & Son
Serjeant and Son is one of the oldest firm of solicitors in the country yet is modern in its approach. We foster a supportive collegiate environment and offer a structured career path. We use cloud-based technologies which allow flexibility of working. There is a customer service apprentice vacancy in our Thetford office.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 10 Jun 2023
Apprenticeship summary
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Annual wage
£10,158.72
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Working week
Monday - Friday 9.00am - 5.00pm
Total hours per week: 37
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Expected duration
17 Months
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Possible start date
19 Jun 2023
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Date posted
03 Apr 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000146361
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Positions
1 available
What will the apprentice be doing?
Day to day duties to include:
- Ability to deal with clients face-to-face in a polite and efficient manner, as first point of contact within the firm
- Quoting costs for our services, making appointments and booking meeting rooms
- Certifying clients' ID when attending office
- Providing teas and coffees for clients when required
- Taking payments either by card/cash or cheque and identifying correct client
- Taking telephone calls, transferring to relevant person and taking detailed messages where required
- Opening new matters on LEAP Practice Management database and producing standard letters in line with company policy
- Distribution of post on daily basis once checked by Partner and scanned to relevant matters
- Keeping files up-to-date in line with company policy
- Following company procedure regarding filing of Wills, LPAs, and Deeds, and their collection by clients in line with GDPR Policy
- Ensuring client confidentiality is observed at all times. Following procedure for closure of files
- General office duties, including photocopying and scanning, when required
What training will the apprentice take and what qualification will the apprentice get at the end?
- The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification
- Functional skills will be studied if equivalent qualifications are not held
What is the expected career progression after this apprenticeship?
This Apprenticeship can lead on to a Paralegal Apprenticeship for the right candidate.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
Serjeant & Son
Address
Serjeant & Son Solicitors, Kings House, King Street
Thetford
IP24 2AP
Training
Training provider
WEST SUFFOLK COLLEGE
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 10 Jun 2023