IT Technician Apprentice (Levett Consultancy Ltd) LEVETT CONSULTANCY LTD

You will be providing high quality 1st line technical support to the Levett consultancy contracted clients through the preparation, installation, configuration and maintenance of equipment, using the defined ICT support processes within the ITIL methodology and company guidelines.

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Closing date: 19 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday. Shifts to be confirmed.

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    16 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide high quality 1st line technical support to the Levett Consultancy contracted clients through the preparation, installation, configuration and maintenance of equipment, using the defined ICT support processes within the ITIL methodology and company guidelines
  • Maintain regular communication with your designated Technical Team Leader, using company systems to ensure all ICT incidents configurations and changes are recorded, reported on and controlled within the agreed processes
  • To undertake project implementation and commissioning tasks under the direction of the Technical Team Leader, ensuring all tasks are completed against agreed quality assurance procedures ensuring the correct governance is applied
  • Provide practical support to class teachers in maintaining a purposeful orderly and supportive environment for learning

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

What is the expected career progression after this apprenticeship?

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Customer care skills, Team working, ITIL service desk, Maintenance of Windows Server, DHCP,AD, GPO, DNS,, Windows, Apple and ChromeOS, LAN, WAN and Wi-Fi, Managing Cloud Platforms, Troubleshooting skills, Interpersonal skills, Strong organisational skills, Target focused, Flexible to cope with change, Be proactive, To have regular training


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Desirable: Qualification in CompTIA A+ and CompTIA Network+

About the employer

Levett Consultancy is a dynamic SME with an excellent reputation in enabling digital transformation using cloud technology for the business and public sectors based on our core ethos of ‘Keeping Technology Simple’. As Microsoft Gold Partner and leading Google partner, we have an opportunity for an enthusiastic person looking to forge a prosperous IT support career by joining our Operation Team as a 1st line technician. This role is based at our head office in Essex (near Epping), providing first contact technical support. You will ideally be looking to progress your IT career by learning new technology and providing technical support for a variety of market-leading solutions provided by Google and Microsoft.




Essex Technology and Innovation Centre

Fyfield Road, The Gables



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Training provider



Raymond Duke


Apprenticeship standard

Information communications technician

Level 3 (A level)

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