IT Support Apprentice CREATING TOMORROW MULTI ACADEMY TRUST

Our client is looking for a motivated and enthusiastic IT Apprentice to join a vibrant and ever growing team. Under the guidance of the Senior IT Support staff, help to implement the School’s ICT Policies by providing technical support to students and staff. Contribute to the smooth running of the ICT networks and associated peripheral equipment.

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Closing date: 19 Jun 2023

Apprenticeship summary

  • Annual wage

    £17,842.00

  • Working week

    Monday to Friday 8.30am to 4.30pm

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    15 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000145312

  • Positions

    1 available

What will the apprentice be doing?

Specific Duties and Responsibilities

Under the guidance of the IT Business Partner and Senior IT Support staff:

  • To help implement the ICT policies.
  • To support ICT across the trust with the aim of enhancing teaching and learning.
  • To ensure the networks are kept up to date for all users.
  • To support the network manager and Senior IT Support staff in all aspects of data security, backups, storage and data restoration.
  • To support the staff in their use of ICT by setting up equipment as requested and maintaining software as needed.
  • To update the websites as requested.
  • To assist in maintaining all ICT equipment and associated peripheral equipment as directed to include PC’s and laptops, iPads, Tablets, and interactive displays, and to organise the timetables for the use of these resources where necessary.
  • General Responsibilities:
  • To provide support to all members of staff on the use of hardware, software, interactive boards and other technologies as applicable.
  • To support the Senior IT Support staff in tasks as required.
  • To ensure that all existing and new IT equipment and resources are correctly tracked through the school’s asset systems.
  • To ensure that software licenses are correctly used and to alert the Senior IT Support staff to any issues with licensing across the trust.
  • To liaise with external support providers and contractors as required.
  • To be responsible for prioritising workload through the help of the IT Helpdesk and ensure that all tickets are closed within the timeframe allocated.

What training will the apprentice take and what qualification will the apprentice get at the end?

The classroom training for the ICT apprenticeship comprises of 4 modules. Each module takes 1 week and the apprentice will attend this in an online classroom with their designated JBC trainer.

The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.

The 4 ICT modules are:

Networking Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT and Business Principles
JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3 month assessment period that is known as EPA (End Point Assessment).
On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following:

Level 3 Information Communications Technician Apprenticeship Certification
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration

What is the expected career progression after this apprenticeship?

May lead to a permanent position at the end of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade C (4) or above) Essential
GCSE or equivalent Maths (Grade C (4) or above) Essential

Things to consider

Personal Development: • To be responsible for undertaking regular training courses as allocated by the network manager. • To keep abreast of technological developments in the field of desktop and server computing and contribute to the long-term development plan of the department.

About the employer

Creating Tomorrow Trust is an inclusive community of learners building the skills and confidence to succeed in a changing world. We aim to develop an effective learning community that provides an excellent education for our pupils through highly effective collaboration based upon mutual support and challenge, across special and mainstream schools.

Employer

CREATING TOMORROW MULTI ACADEMY TRUST

Address

ISEBROOK SEN COLLEGE

EASTLEIGH ROAD

KETTERING

NN15 6PT

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Training

Training provider

JBC SKILLS TRAINING LIMITED

Contact

Adam James

adam.james@jbcmail.com

Apprenticeship standard

Information communications technician

Level 3 (A level)

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