Customer Service Advisor Apprenticeship - Simon Bailes Peugeot Northallerton SIMON BAILES LTD

This Apprenticeship Programme is an exciting opportunity to kick start your career with Stellantis, one of the world’s leading automaker and mobility tech companies. You will be interpreting customer concerns and liaising with technicians and booking vehicle services, as well as other duties. We’re looking for a highly motivated candidate to become a qualified Service Advisor and develop a long-term career with an ambitious brand.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Jul 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    A typical working week could be 40 hours Monday to Friday 8.30am - 5.30pm. However, each of our dealers will have different requirements.

    Total hours per week: 40.0

  • Expected duration

    14 Months

  • Possible start date

    24 Jul 2023

  • Date posted

    15 Mar 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000145286

  • Positions

    1 available

What will the apprentice be doing?

As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:

  • Interpreting customer concerns and liaising with technicians
  • Booking vehicle services
  • Using appropriate technology to meet the customer’s needs
  • Liaising with customers about any additional work required
  • Handling customer requests and complaints
  • Estimating time and costs of repairs
  • Tracking the vehicle through the workshop

What training will the apprentice take and what qualification will the apprentice get at the end?

The programme typically lasts for 14 months and you’ll achieve a nationally recognised qualification. 

We will support you to gain your Functional Skills if you require them in maths and English.

All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry.

Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules.

Your development is supported through your Stellantis Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified. 

Qualification: Level 2 Customer Service Practitioner

Duration: 14 months

What is the expected career progression after this apprenticeship?

There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Patience

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

About Simon Bailes Peugeot Simon Bailes Limited operate a customer-focused business, committed to the pursuit of excellence through our people and services. Established in 1979, Simon Bailes Limited comprises three Peugeot franchised dealerships in the North East - Northallerton, Stockton and Guisborough along with a state of the art Accident Repair Centre in Northallerton. As you would expect, the business operates above the exacting standards required by Peugeot in terms of the level of customer service, staff training and production of work to the highest quality.

Employer

SIMON BAILES LTD

Address

2-3 TANNERY LANE

NORTHALLERTON

N YORKSHIRE

DL7 8DS

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Training

Training provider

CALEX UK LTD

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Jul 2023