Marketing Support Apprentice Worcester Bosch

Join a world-renowned brand with a culture of support and community! This role will be part of our fast-paced marketing department. You will be carrying out administrative support to all areas of the department, with a particular focus on the loyalty team.

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Closing date: 04 Apr 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

    The salary for apprentices in their first year is £18,000. This then rises to £21,200 in their second year.

  • Working week

    8am – 5pm (Monday – Thursday). 8am – 4pm (Friday)

    Total hours per week: 39

  • Expected duration

    16 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    7 days ago

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000144913

  • Positions

    1 available

What will the apprentice be doing?

The role will encompass all aspects of customer query handling, from loyalty programme, current campaigns, and promotions to registration and the MyWorcester app.

  • Handling installer queries – through social media, installer mailbox and on the phone, ensuring continuously that installers are not waiting more than 24 hours for a response. Always driving to improve the customer experience that installers have with Worcester Bosch.
  • Handling sales team queries – through mailbox, phone, MS TEAMS to ensure they have answers to all their requests when supporting the installers
  • Excellent Service – ensuring effective communications and expectations are managed with colleagues and installers when supplying information and/or resolving issues.
  • Supporting the wider team with data driven marketing campaigns – continuously looking at data to see if there are any specific segments we can target or incentivise and implementing these throughout the year. As well as supporting in running national and local campaigns.

What training will the apprentice take and what qualification will the apprentice get at the end?

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administrator Level 3 qualification.

There is also a five-day teambuilding residential trip that is held in spring of each year.

What is the expected career progression after this apprenticeship?

Future opportunities flex on the needs of the business. Will be discussed throughout the contract period with the successful candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Excellent standard of Literacy, Excellent standard of numeracy, Ability to proof read, Planning skills, Flexible, Customer focused, ability to work independently, Meet varying workloads, Meet varying pressures, Meet varying deadlines, Proactively shares information

Qualifications

GCSE or equivalent English (Grade 9-4/A*-C) Desired
GCSE or equivalent Maths (Grade 9-4/A*-C) Desired
A Level or equivalent Any (Grade 9-4/A*-C) Desired
NVQ or SVQ Level 1 or equivalent Any (Grade 9-4/A*-C) Desired

Things to consider

Hybrid working (office and ability to work from home) This vacancy could close sooner if a suitable candidate is found. Customer service facing experience is desired for this role but not required.

About the employer

Originally founded in 1962, Worcester became part of the Worldwide Bosch Group in 1996 and we are the UK market leader in domestic boilers. Our current product range includes gas and oil boilers, hot water cylinders, renewable technologies such as heat pumps and solar water heating systems, as well as controls and accessories.

Employer

Worcester Bosch

Address

Cotswold Way

Warndon

Worcester

WR4 9SW

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Training

Training provider

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Contact

Charlotte Anderson Ilic

Charlotte.AndersonIlic@hwgta.org

01905 330721

Apprenticeship standard

Business administrator

Level 3 (A level)

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