Digital Support Technician IT Apprentice SOUTHERN COMMUNICATIONS LIMITED
Southern Communications is looking for an apprentice to ensure efficient working of the inhouse provisioning department while delivering exceptional customer service to our client.
Closing date: 30 Jun 2023
Apprenticeship summary
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Annual wage
£14,000.00
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Working week
Monday - Friday 9.00am - 5.00pm
Total hours per week: 40
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Expected duration
21 Months
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Possible start date
01 Jul 2023
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Date posted
15 Mar 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000144905
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Positions
2 available
What will the apprentice be doing?
Duties will include:
- Maintain relationships with key partners, ensuring we provide a unified service from supplier to client
- Develop, implement and maintain procedures of best practices and standards
- Understand analysis reports and analysis of the team
- Identify your own training requirements
- Ensure all new and post-sale orders are dealt with efficiently and that the order is validated and deployed correctly
- To ensure we are regularly communicating with clients while exceeding their expectations
- Maximise efficiency
- Ensure constant improvement of customer experience and Service Delivery knowledge
- Manage process for communicating service affecting issues to the organisation and our clients
- Organising engineers for site visits
- Day to day involvement in the ongoing progression of all main hardware installations
- Assisting with system order proposals for the SCL Group Sales teams
- Liaising with networks on provisioning orders
- Raising or adding all aspects of the project billing to CRM
- Fixed rejects and billing queries
- Cease and re-provides
What training will the apprentice take and what qualification will the apprentice get at the end?
- Digital Support Technician Level 3
- Onsite with employer, remote and classroom-based learning at Basingstoke ITEC
- All training is weekly and monthly
- Functional skills if required
What is the expected career progression after this apprenticeship?
Potential of a permanent role on completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C or above.) Desired
Things to consider
About the employer
Employer
SOUTHERN COMMUNICATIONS LIMITED
https://www.southern-comms.co.uk/
Address
Glebe Farm
Down Street, Dummer
Basingstoke
RG25 2AD
Training
Training provider
BASINGSTOKE ITEC LIMITED
Contact
Molly Rokins
apprenticeships@basingstokeitec.co.uk
07436870278
Apprenticeship standard
Digital support technician
Level 3 (A level)
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