Digital Support Technician IT Apprentice SOUTHERN COMMUNICATIONS LIMITED

Southern Communications is looking for an apprentice to ensure efficient working of the inhouse provisioning department while delivering exceptional customer service to our client.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 40

  • Expected duration

    21 Months

  • Possible start date

    01 Jul 2023

  • Date posted

    15 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000144905

  • Positions

    2 available

What will the apprentice be doing?

Duties will include:

  • Maintain relationships with key partners, ensuring we provide a unified service from supplier to client
  • Develop, implement and maintain procedures of best practices and standards
  • Understand analysis reports and analysis of the team
  • Identify your own training requirements
  • Ensure all new and post-sale orders are dealt with efficiently and that the order is validated and deployed correctly
  • To ensure we are regularly communicating with clients while exceeding their expectations
  • Maximise efficiency
  • Ensure constant improvement of customer experience and Service Delivery knowledge
  • Manage process for communicating service affecting issues to the organisation and our clients
  • Organising engineers for site visits
  • Day to day involvement in the ongoing progression of all main hardware installations
  • Assisting with system order proposals for the SCL Group Sales teams
  • Liaising with networks on provisioning orders
  • Raising or adding all aspects of the project billing to CRM
  • Fixed rejects and billing queries
  • Cease and re-provides

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Digital Support Technician Level 3
  • Onsite with employer, remote and classroom-based learning at Basingstoke ITEC
  • All training is weekly and monthly
  • Functional skills if required

What is the expected career progression after this apprenticeship?

Potential of a permanent role on completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 4/C or above.) Desired
GCSE or equivalent Maths (Grade 4/C or above.) Desired

Things to consider

Please note, there is a local taxi service for people unable to travel to the location.

About the employer

Southern Communications are a dynamic and fast paced business with a reputation for excellent customer service and unrivalled career development. Each customer is at the heart of our business where we strive to design, deliver and support the best possible solution to underpin their business and daily operations. All of this is supported by industry leading technical specialists, where our services combine the multiple disciplines below with a comprehensive service and high touch account management.

Employer

SOUTHERN COMMUNICATIONS LIMITED

Address

Glebe Farm

Down Street, Dummer

Basingstoke

RG25 2AD

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Training

Training provider

BASINGSTOKE ITEC LIMITED

Contact

Molly Rokins

apprenticeships@basingstokeitec.co.uk

07436870278

Apprenticeship standard

Digital support technician

Level 3 (A level)

Before you apply

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