Vehicle Parts Advisor Apprenticeship - Guildford Think Ford

An exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. This is a fantastic opportunity for the right candidate. The parts advisor apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme – ECAT .

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Closing date: 31 May 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9am – 5pm. Occasional Saturdays TBC. Total hours per week: 40 hours a week.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jun 2023

  • Date posted

    14 Mar 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000144538

  • Positions

    1 available

What will the apprentice be doing?

  • Safe storage of parts
  • Handling, storing receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer’s orders
  • The parts advisor apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme – ECAT
  • A parts advisor apprentice will support the dealership, improve sales and provide excellent customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

  • Visiting the HFA academy
  • VRQ in the parts industry
  • Visited in House once every 28 days by the skills coach
  • Level 2 Customer Service Practitioner standard
  • Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship

What is the expected career progression after this apprenticeship?

A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless.

By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership.

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Essential

About the employer

Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques. With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers’ expectations. Made up of subsidiary groups, Group 1 Automotive have dedicated specialist teams who strive to deliver a quality of service that cannot be found elsewhere. We will always put your needs first, making sure that you are on the road without any stresses or worries. Whatever your needs, our team of manufacturer experts are here to provide an unrivalled experience for you and give your vehicle all the care and attention it deserves.

Employer

Think Ford

Address

Moorfield Road

Slyfield Industrial Estate

Guildford

GU1 1TB

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Training

Training provider

SKILLNET LIMITED

Contact

Hannah Edwards

hannah.edwards@skillnet.org.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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