Apprentice Hospitality Supervisor THE BROAD OAK PUB CO LTD

Provide vital support to management teams and capable of independently supervising hospitality services and running shifts. Typically working under pressure delivering fantastic customer service and motivating a team is essential. Supervisors may specialise in specific functions or work across a variety of functions. Cash handling, cashing up, administration duties.

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Closing date: today

Apprenticeship summary

  • Annual wage

    £20,800.00

  • Working week

    Monday - Sunday on a rota basis, exact working patterns TBC

    Total hours per week: 40

  • Expected duration

    14 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    13 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000143816

  • Positions

    2 available

What will the apprentice be doing?

Reporting to the General Manager, you will work across all areas throughout the pub, gaining exposure to each area and develop a sound understanding of how the day-to-day operations of a pub work.

Leading by example, you will take a hands-on approach to:

  • Training, developing and leading staff
  • Independently supervising services and running shifts
  • Co-ordinating a variety of functions (baby showers, birthdays, wakes)
  • Assist across the running of the Restaurant and bar providing high quality products to customers with an in-depth understanding of our menu offering
  • Providing excellent customer service, resolving complaints
  • Work across reception and reservations, co-ordinating customer requirements
  • Cash handling, cashing up, administration duties
  • Completing opening and closing checklists
  • Ensuring a process of continuous improvement, looking for ways to drive sales and maximise profits
  • Deputise Managers in their absence

What training will the apprentice take and what qualification will the apprentice get at the end?

The candidate will follow a Level 3 Apprenticeship programme and study towards a full Level3 NVQ in Hospitality Supervisor. This training will be structured and delivered by Cheshire College – South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.

One to one coaching, departmental inductions, online e-learning and in-house training.

What is the expected career progression after this apprenticeship?

Training and development opportunities across the Group, with potential roles available at the end of the Apprenticeship. You may specialise in one department and work towards a permanent Supervisory or Management position, with further progression opportunities for General Manager in the future.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Problem solving skills, Team working, Friendly

Qualifications

GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Mathematics (Grade C/4 or above) Desired

Things to consider

Own transport or reliable lift required as we are not on any public transport routes.

About the employer

Part of a privately owned pub company that operates eight sites nestled in the heart of the Cheshire countryside, The Plough offers traditional hand pulled real ales, fine wines and quality home cooked food, all served in the comfortable and friendly atmosphere

Employer

THE BROAD OAK PUB CO LTD

Address

The Plough

Beauty Bank

Whitegate

CW8 2BP

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Training

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Contact

Sophie Foreman

sophie.foreman@ccsw.ac.uk

07867143886

Apprenticeship standard

Hospitality supervisor

Level 3 (A level)

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