HCC - Members Support Service – clerical / administration apprentice Kingston upon Hull City Council

Are you interested in learning how the Council makes decisions, how Councillors are elected and the support our team provides? This role will give you an insight into how the Council works and help you to understand what we do, why we do it and how, through working across a number of teams within the service, delivering a variety of activities.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


    Wages paid monthly, last working day of each month.

  • Working week

    Monday to Friday - Shifts to be confirmed.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    13 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

  • Undertake routine clerical and administrative duties such as preparation of documents using MS Office applications (Outlook, Word, Excel)
  • Receive enquires from members of the public, officers within the Council and outside organisations, either in person or via telephone, and refer them to the appropriate Elected Member
  • Record and monitor enquires via our casework management system
  • Maintain Members’ diaries, as requested, to assist with effective time management - to include arranging meetings, making travel, accommodation and hospitality arrangements for Members and or visitors, as required
  • Provide support, as and when required, within any office of the Member Support Team

What training will the apprentice take and what qualification will the apprentice get at the end?

Public Service Operational Delivery Officer Level 3 Apprenticeship Standard:

  • Level 2 Award in Operational Delivery (Principles)
  • Level 3 Certificate in Operation Delivery (Advanced)
  • Functional Skills in maths, English if required
  • End Point Assessment (EPA)

Operation Delivery Officers have a vital role with Hull City Council
Roles include bringing data and evidence together, and making sure it is correct.

Regular training and development sessions to meet the needs of the employer and the apprentice.

What is the expected career progression after this apprenticeship?

The successful candidate will be given the opportunity of full time employment upon completion of the advanced apprenticeship if available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Presentation skills, Administrative skills, Team working


GCSE or equivalent English (Grade A-C / 7-4 GCSE or equivalent) Desired
GCSE or equivalent Maths (Grade A-C / 7-4 GCSE or equivalent) Desired

Things to consider

Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply

About the employer

Hull city Council’ Member Support service are looking for a confident, self-motivated individual to provide a clerical and administrative service to Elected Members of the City Council. This apprenticeship is an excellent opportunity to work with the Council who have a long-standing history of working with and training apprentices


Kingston upon Hull City Council


The Guildhall

Alfred Gelder Street



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Training provider



Employer Engagement Team


01482 614157

Apprenticeship standard

Public service operational delivery officer

Level 3 (A level)

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