Customer Service Apprenticeship Scheme Wren Kitchens Ltd

We are recruiting enthusiastic and passionate people for our Customer Service Apprenticeship Scheme in September 2023. The role is a full time position where you will benefit from working towards the Customer Service Practitioner Level 2 across 12 months at Wren Kitchens. You will take ownership of each customer call to provide the best resolution.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Aug 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 09:00 to 17:30

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    10 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    24 available

What will the apprentice be doing?

As an apprentice, you’ll:

  • Proactively resolve customer queries and issues through various channels of communication
  • Take ownership of each customer call to provide the best resolution
  • Provide all Wren customers with an exceptional experience
  • Assist stores with any related queries or concerns relating to the systems or processes

What training will the apprentice take and what qualification will the apprentice get at the end?

As an Apprentice, you’ll benefit from a tailored learning program that has been developed by our inhouse training team and approved training provider, which involves a blended mix of learning and interactive workshops. A member of our leadership team will be your mentor to help to aid your development.

Customer Service Practitioner Level 2.

What is the expected career progression after this apprenticeship?

Once you successfully complete your Apprenticeship, your development won’t stop there! Firstly, you'll be offered a permanent position with us, and then we’ll continue to invest in you, whether that be with further training or additional qualifications, which allow you to continue to progress your career in the UK’s No.1 Retail business to work for!

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Initiative


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!


Wren Kitchens Ltd


The Nest

Falkland Way


DN18 5RL

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Aug 2023