IT Technical Support Apprenticeship DENTAL DYNAMIX IMAGING LIMITED

As an apprentice, you will work in a small but busy IT support team. Daily activities include supporting all the dental surgeries we support for their IT function. This can be both software and hardware using remote support software.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 09:00 - 17:30

    Total hours per week: 40

  • Expected duration

    17 Months

  • Possible start date

    25 Jun 2023

  • Date posted

    18 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

An exciting apprenticeship opportunity has become available with a chance to work alongside a leading dental company, helping provide IT infrastructure and digital imaging solutions.

We are looking for an enthusiastic individual with existing IT knowledge, looking to progress their career, and grow within the company.

Some of the daily activities are but not limited to:

  • Making inbound/outbound calls
  • Resolving/fixing general IT issues and imaging issues
  • Attend apprenticeship training and complete Exams within the apprenticeship scheme
  • Work as part of team to meet client needs
  • Run diagnostics to find problems with software and hardware. - General administrative duties
  • Manage/create Backups/patch jobs.
  • Shadow field engineers on site visits
  • Provide support for Windows OS (7, 10 and Server 2008, 2012, 2016 and 2019) and Mac OS

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3 Apprenticeship Standard:

  • The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician
  • The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available
  • Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting
  • Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols
  • Communication in Support Support in IT requires good communications skills
  • Develop your communications skills by exploring the best practices of support

What is the expected career progression after this apprenticeship?

  • Potential for a full-time role upon successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Administrative skills, IT skills, Logical, New Skill, Non judgemental, Self Starter


GCSE or equivalent Maths (Grade 4) Desired
GCSE or equivalent English (Grade 4) Desired

About the employer

Here at Dental Dynamix we specialise in supplying digital imaging solutions as well as bespoke, reliable and cost-effective IT infrastructure to the UK dental industry. We work alongside leading imaging manufacturers including KaVo Kerr, Planmeca, Acteon and Durr.




Sturdee House

90a Sturdee Avenue


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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Jun 2023