Apprentice Customer Engagement Advisor CURRENCIES 4 YOU LTD

As part of our team, you will be involved in business development and have responsibility for the needs of individual private and corporate clients. You will assist in growing the business through own lead generation and identifying new clients. The role includes dealing with customer needs over the phone, providing customers with advice, guidance and support and helping with customer issues and provide after care.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Feb 2024

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday (no weekends). 9.00am to 5.30pm. 2 x 15 mins paid break morning and afternoon, 1 hour lunch unpaid. Training time allocated 1.5 hours daily.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    26 Feb 2024

  • Date posted

    08 Mar 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000142222

  • Positions

    1 available

What you will do in your working day

An exciting job working with the money markets. Have fun whilst working hard to support a successful business. You’ll have responsibility for contacting clients to offer services and maintain excellent customer relations. You will be dealing with customers predominantly on the phones but there are also trade exhibitions you will attend.

Responsibilities to include:

  • Call potential customers and keep the database up to date.
  • Gain a full understanding of services to enable you to discuss with potential new clients
  • Gain an understanding of international currency markets
  • Provide excellent customer service via e-mail, telephone, and internal messaging systems
  • Day to day use of Microsoft Office- Outlook, Word, and Excel
    Identify and manage customer expectations
  • Deal with customer needs over the phone
  • Provide customers with advice, guidance and support
  • Helping with customer issues and provide after care
  • Data Analysis and financial evaluation
  • Contribute to daily briefings
  • Working closely with other departments to ensure everything is managed accurately and efficiently

The training you will be getting

  • Customer Service Practitioner Level 2
  • On the job training with the employer whilst working towards the Apprenticeship Standard.
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards
  • Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship

What to expect at the end of your apprenticeship

  • Potential for full time employment for the right candidate.
    There are opportunities to progress from a Level 2 to a Level 3 qualification.
  • Many employers retain apprentices in full/part time positions.
    The qualifications you gain can also help you to get into higher education or other employment.
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
  • Once the apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Punctual, Enthusiastic, Driven and determind

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-5 (A*-C)) Essential

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - Train service to Dartford thereafter a 10-15 minutes’ walk to the office. Bus links nearby

About the employer

Currencies 4 You are an international company in the foreign exchange markets. Their office locations include the UK, Spain, and Portugal and plans to develop offices in Dubai and Canada. The world is really your oyster here. The company prides themselves on providing excellent customer service and with professional expertise. You have the opportunity of a great career here with long term prospects and even a possibility of working abroad.

Employer

CURRENCIES 4 YOU LTD

Address

Currencies 4 You

Dexter Print Building

Unit 3 - 5 Sandpitt Road

DA1 5BU

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Training

Training provider

KENT COUNTY COUNCIL

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Kent Training and Apprenticeships Business Support Team

KT&A@kent.gov.uk

0800 731 4297

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Feb 2024