Apprentice Customer Engagement Advisor CURRENCIES 4 YOU LTD
As part of our team, you will be involved in business development and have responsibility for the needs of individual private and corporate clients. You will assist in growing the business through own lead generation and identifying new clients. The role includes dealing with customer needs over the phone, providing customers with advice, guidance and support and helping with customer issues and provide after care.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 22 Jun 2023
Apprenticeship summary
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Annual wage
£10,296.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday (no weekends). 9.00am to 5.30pm. 2 x 15 mins paid break morning and afternoon, 1 hour lunch unpaid. Training time allocated 1.5 hours daily.
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
26 Jun 2023
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Date posted
08 Mar 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000142222
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Positions
1 available
What will the apprentice be doing?
An exciting job working with the money markets. Have fun whilst working hard to support a successful business. You’ll have responsibility for contacting clients to offer services and maintain excellent customer relations. You will be dealing with customers predominantly on the phones but there are also trade exhibitions you will attend.
Responsibilities to include:
- Call potential customers and keep the database up to date.
- Gain a full understanding of services to enable you to discuss with potential new clients
- Gain an understanding of international currency markets
- Provide excellent customer service via e-mail, telephone, and internal messaging systems
- Day to day use of Microsoft Office- Outlook, Word, and Excel
Identify and manage customer expectations - Deal with customer needs over the phone
- Provide customers with advice, guidance and support
- Helping with customer issues and provide after care
- Data Analysis and financial evaluation
- Contribute to daily briefings
- Working closely with other departments to ensure everything is managed accurately and efficiently
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Level 2
- On the job training with the employer whilst working towards the Apprenticeship Standard.
- Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards
- Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship
What is the expected career progression after this apprenticeship?
- Potential for full time employment for the right candidate.
There are opportunities to progress from a Level 2 to a Level 3 qualification. - Many employers retain apprentices in full/part time positions.
The qualifications you gain can also help you to get into higher education or other employment. - Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
- Once the apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 9-5 (A*-C)) Essential
Things to consider
About the employer
Employer
CURRENCIES 4 YOU LTD
https://www.currencies4you.com/
Address
Currencies 4 You
Dexter Print Building
Unit 3 - 5 Sandpitt Road
DA1 5BU
Training
Training provider
KENT COUNTY COUNCIL
Contact
Kent Training and Apprenticeships Business Support Team
0800 731 4297
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 22 Jun 2023