Post Office Assistant Apprentice DETLING COMMUNITY INTEREST COMPANY

The Apprentice will, after training, be involved in all parts of the business and become qualified as a Post Office Assistant. The role will involve providing excellent customer service, stock management and cash management.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Apr 2024

Apprenticeship summary

  • Annual wage

    £8,236.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Some weekend working. Working times to be agreed between 07:00 and 16:30 30-minute lunch break. 20% paid time to complete learning.

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    29 Apr 2024

  • Date posted

    08 Mar 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000142148

  • Positions

    1 available

What you will do in your working day

Not just any customer Service apprenticeship. This is a wonderful opportunity to learn all there is to learn within this busy friendly community store together with learning how to serve on a Post Office counter.

Duties will include:

  • Stock management
  • Working the store till
  • Completing the store “close”
  • Providing all the Post Office services and working the Horizon system and till
  • Serving customers from our small café and delicatessen (no food preparation)
  • Excellent customer service

The training you will be getting

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • On the job training with the employer whilst working towards the Apprenticeship Standard 
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

What to expect at the end of your apprenticeship

  • Potential for full-time employment for the right candidate
  • There are opportunities to progress from a Level 2 to a Level 3 qualification
  • Many employers retain apprentices in full/part time positions
    The qualifications you gain can also help you to get into higher education or other employment
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Problem solving skills, Number skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - Detling is not well served by public transport. There is a bus service which mainly serves school times, and a Shopper service into and out of Maidstone and Grove Green.

About the employer

Detling Community Interest Company is a not-for-profit organisation that is the legal entity behind the Detling Community Store, café, and Post Office. The Store is staffed by 2 employees and several volunteers.

Employer

DETLING COMMUNITY INTEREST COMPANY

Address

Pilgrims Way

Detling

Maidstone

ME14 3EY

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Training

Training provider

KENT COUNTY COUNCIL

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Kent Training and Apprenticeships Business Support Team

KT&A@kent.gov.uk

0800 731 4297

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Apr 2024