IT Service Desk Apprentice PHOENIX SOFTWARE LIMITED
Phoenix Software are currently seeking energetic individuals to join the company as an IT Service Desk Apprentice. As a QA apprentice, you’ll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. Duties of this position will include providing first line support.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 02 Jun 2023
Apprenticeship summary
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Annual wage
£12,000.00
Salary: [will change over the apprenticeship duration] - dependant on performance, manager discretion, and wider apprenticeship on track. 0 - 6 months - £12,000 per annum. 6 - 12 months - increases to £14,500. 12+ months increases to £17,000.
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Working week
Monday to Friday, the working hours will be discussed upon interview.
Total hours per week: 37.5
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Expected duration
16 Months
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Possible start date
10 Jul 2023
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Date posted
10 Mar 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000142039
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Positions
8 available
What will the apprentice be doing?
You will be responsible for:
- Taking customer support calls and raising support tickets
- Liaising with senior engineers to ensure support requirements are fulfilled
- Carrying out hardware builds for new rollouts
- Participating in internal project responsibilities
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Information Communications Technician standard.
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
What is the expected career progression after this apprenticeship?
After successfully completing the apprenticeship, you will achieve industry recognised qualifications and invaluable experience, giving you a fantastic start to your career within the IT sector!
You will also be in a great position, aiming towards gaining a possible promotion to the Technical Support Team.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential
About the employer
Employer
PHOENIX SOFTWARE LIMITED
Address
Blenheim House
York Road Pocklington
York
YO42 1NS
Training
Training provider
QA LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 02 Jun 2023