Property Maintenance Operative level 2 Apprenticeship LUCKNAM PARK HOTELS LIMITED

In return for your hard work and commitment we offer a competitive salary and a variety of benefits including discounts on facilities and horse riding! Live in accommodation may be available, further details will be discussed during the recruitment process.Come and join our amazing team at this unique property.

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Closing date: 01 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9am - 5pm 4 x 8 hour days to be worked between Mon -Fri

    Total hours per week: 32

  • Expected duration

    24 Months

  • Possible start date

    01 Jun 2023

  • Date posted

    07 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To carry out instructions from the Spa & Pool Technician, Duty Managers and General Manager regarding daily maintenance tasks within the scope of the department and within allotted areas of responsibility (Hotel, Equestrian Centre, Spa and Beauty Salon)
  • To check the maintenance book(s), emails on a daily basis and prioritise your work load in the respect of reactive and planned maintenance
  • Ensuring guests maintenance issues are placed as a priority
  • To carry out painting and decorating activities
  • To assist with and carry out any plumbing or electrical maintenance issues within your level of expertise
  • To learn about and gain knowledge of all plant and equipment in the hotel, spa, equestrian centre and beauty salon and maintain these in efficient working order by following routine maintenance procedures (including water temperature checks)
  • Carry out short term reactive maintenance and decorating work
  • To assist with and change high ceiling and bathroom light bulbs
  • To assist with liaising with on site maintenance contractors
  • To assist with testing and documenting the fire alarm systems within the hotel, equestrian centre, Spa and Beauty Salon
  • To assist in the maintenance of our off site staff houses
  • To properly maintain all tools, machinery, equipment and clothing owned by the hotel and ensure that these items are secure
  • To ensure that the hotels Health and Safety Policy is strictly adhered to at all times and to know the fire safety and evacuation procedures
  • To learn and gain full knowledge to comply with statutory requirements of accident, R.I.D.D.O.R, C.O.S.H.H, manual handling, health and safety reports and procedures as set out in the Health and Safety manual
  • To respect guests privacy at all times and greet guests in a friendly courteous and efficient manner
  • To attend training sessions and staff meetings when required
  • To maintain good working relationships with colleagues and all other departments
  • To respond to any changes in the department as dictated by needs of the company or hotel
  • To attend daily/weekly departmental meetings promptly as required
  • To liaise with the Spa and Pool Technician and Duty Managers on a daily basis to ensure productivity and a sound working environment
  • To be punctual and ensure that the agreed standard of personal presentation is adhered to at all times
  • To report any suspicious activities on the estates immediately to the Estates Manager/Duty Manager
  • To be aware of and to comply with the Hotel’s Rules and Regulations as set out in the Employee Hand Book & Contract of Employment

What training will the apprentice take and what qualification will the apprentice get at the end?

Property Maintenance Operative Level 2 Apprenticeship Standard:

  • Creating a portfolio of work-based evidence
  • Completing a research assignment
  • Plastering - Plaster boarding, tape & joining, dot & dabbing, skimming, and carrying out repair work
  • Carpentry - Fit skirting, architraves, door furniture and rehang doors Tiling - Repair and fix damaged tiles
  • Painting and decorating - emulsion walls and undercoat and gloss work
  • Plumbing - repair and fix wastewater, hot and cold clean water, drainage and guttering
  • Electrical - Circuit test
  • PAT test and plug fitting
  • Customer Care, safe use of tools, health & safety
  • Functional skills if needed

What is the expected career progression after this apprenticeship?

  • Progression and/or full time employment following the Apprenticeship is a possibility and will be considered on completion

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Team working, Enjoy practical tasks, Use of IT to check Emails, Punctual


GCSE or equivalent English & maths (Grade D/3 or above) Essential

Things to consider

Remote location. Friendly, welcoming team. 5 star hotel, very high standards of service. Uniform will be provided, must remain smart/well presented at all times. You will need to complete pre-screening paperwork and have a chat with New College to discuss any experience, interest in the apprenticeship and how it is delivered. You will need to complete initial assessments in maths and English. By submitting your application, you confirm that you are happy for New College Swindon to share your information with the employer as part of the application process.

About the employer

Our ‘AA 5 Red Star’ service is reliant on the recruitment of team members who are dedicated to hospitality and have a desire to deliver consistently high standards. Career development and promotion within the team is encouraged and proactively managed throughout the property. In addition to our 5 Red Star rating, we also pride ourselves on our Michelin star (Restaurant 'Hywel Jones'), 2 rosettes in the more informal Brasserie, and the Visit England Gold Award. Team members are considered our greatest asset.




Lucknam Park Colerne


SN14 8AZ

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Training provider



Carly Taylor


Apprenticeship standard

Property maintenance operative

Level 2 (GCSE)

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