1st Line Support Apprentice IT ENGINE LTD

Live Tech, Breathe Tech, Work Tech. Are you the one your friends and family turn to every time a device goes wrong? Then get a career in IT! We need reliable people to support our growing business. Full training and support is given. Deliver efficient operation and control of the IT.

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Closing date: 01 Jun 2023

Apprenticeship summary

  • Annual wage


    Pension On completion of your Apprenticeship you will be automatically enrolled into our workplace pension scheme.

  • Working week

    Monday to Friday 9-5:30

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    08 Jun 2023

  • Date posted

    06 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Working from our Horsham Head Office you will get hands-on experience whilst undertaking your Information Communications Technician (level 3) Apprenticeship. You will also get trained in a vast range of services, including:

· Microsoft products

· Network Equipment

· Network Security

· Wi-Fi Networks

· VoIP Phone Systems

· Website building, maintenance & development

· Office Cabling

· CCTV Systems

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Digital Marketer apprenticeship standard, which includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Knowledge Module 1: Principles of Coding (for level 3 Digital Marketer Apprenticeship)
Knowledge Module 2: Marketing Principles (for Level 3 Digital Marketer)
Knowledge Module 3: Digital Marketing Business Principle (for level 3 Digital Marketer Apprenticeship)
Apprentices work with our lead tutor, who will be delivering a mixture of online learning and face-to-face learning in the workplace. Visits include some 1 to 1 time, observation of the learner working as part of the assessment and feedback process.

What is the expected career progression after this apprenticeship?

This is more than an apprenticeship, you will be working with technical experts and reporting to the Company Director, a former Department Head of Barclays Corporate Bank. Once you’ve completed your apprenticeship you will have excellent career options with the business and be able to choose your career path, options include:

Progressing to a Team Leader of new apprentices.


Taking on a Level 4 Network Engineer Apprenticeship with an expected starting salary when completed of £30,000.


Progressing into the Business Development department.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Team working, Initiative


GCSE or equivalent English and maths (Grade C (4) or above.) Essential

Things to consider

Daily travel to Horsham Immediate start available

About the employer

IT Engine, established in 2018, with the mission to deliver better and faster IT Support services to businesses across Sussex, Surrey, Kent and London. We believe customers getting straight though to an expert and to have their issues resolved by that person is great service. The Directors of IT Engine are keen to recruit people who have a passion to become the best IT Professional then can be. This is an exciting time for IT Engine, with big growth plans, for the successful candidate a choice of career paths beyond the apprenticeship. IT Engine is located within walking distance of Horsham mainline train station.







RH12 1AY

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Training provider



John Moriarty



Apprenticeship standard

Information communications technician

Level 3 (A level)

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