Business Administration Apprentice Quarry Bank Medical Centre

The Medical Administrator apprentice will work in a busy GP practice and will be enrolled on the Business Administration Apprenticeship Level 3 with PMA Ltd. In house training on the job training will be offered with additional courses available through our ICS. The role is a great opportunity to start your career in healthcare.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday - 6 hours per day working alongside all members of the team, these can vary from am to pm starting times tbc. Flexibility is essential, hours set aside to complete training and assessment modules

    Total hours per week: 30.0

  • Expected duration

    24 Months

  • Possible start date

    01 May 2023

  • Date posted

    07 Mar 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties will include

  • Dealing with patient enquiries
  • Coding health records
  • Referals to secondary care
  • Appointments
  • Data entry
  • Reading and filing letters

More information on the job role

You will be expected to undertake a wide variety of administrative tasks working alongside existing teams of administrators. You will receive training, supervision and mentorship throughout the course of your apprenticeship.

You will demonstrate good customer service skills working on reception; dealing with the public and patients face to face and over the telephone. Part of your working day will also include coding health records , reading and filing letters, referrals to secondary care

You may be required to prepare appointment letters from templates, undertake copy typing and input data into the IT systems/patient database

You will be answering telephone calls and dealing with patient or management queries, taking messages appropriately for the clinical teams and/or management team following internal processes and procedures

You will need to demonstrate good keyboard skills and the ability to use Microsoft Office applications. You will be exposed to differing aspects of key roles within a welcoming team and will gain valuable insight into the diverse elements of a busy environment.

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful apprentice will be enrolled on the Business Admin apprenticeship level 3 with PMA Ltd

The apprenticeship will b e a work based apprenticeship and the learner does not attend college but completes the apprenticeship whilst in the workplace

In house and on the job training available with additional courses available through our ICS

What is the expected career progression after this apprenticeship?

The opportunity for a  position at the end of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Patience, Good interpersonal Skills


GCSE or equivalent Any subjects - Minimum of 5 (Grade C / 4) Essential

Things to consider

The applicant must be open to learning and change, have a professional image and be able to work confidentially.

About the employer

We are a small & friendly GP practice who strives to ensure the best care for all our patients. At our surgery we have a vast amount of medical professionals, not just a GP so patients will be signposted to the most appropriate medical person depending on their aliment, these professionals are fully trained to help and sort out your problems. All the reception staff are Care Co-ordinator trained and have set pathways to follow to ensure best care first time, so please respect them. We are a teaching practice and help support the next generation of medical professionals. We are also involved in research to help understand and develop new pathways and medications for long term conditions


Quarry Bank Medical Centre






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Training provider



Karen Berry

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

APPLICATION PROCESS - All applicants must send a CV and covering letter by email directly to Emma Young. Email address is Applicants are unable to apply via the web site.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Apr 2023