IT Field Support Apprentice - Jardine Motors - Birmingham - £18k JARDINE MOTORS GROUP UK LIMITED

You will be responsible for providing technical support, maintenance and installation of IT systems and associated software, which will involve working onsite within our dealership stores providing technical assistance and advanced troubleshooting, as well as providing remote support. Opportunity for progression upon completion of apprenticeship.

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Closing date: 07 Apr 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Monday - Friday, 8.00am - 5.00pm

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    06 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000140429

  • Positions

    1 available

What will the apprentice be doing?

  • To provide field-based Engineering support to Senior IT Field Support Specialists whilst gaining on site training to eventually have an assigned area of responsibility
  • Eventually ensuring timely response to IT Support allocated Calls in your Area of Responsibility within SLA guidelines
  • Develop and manage relationships with Key Dealership Personnel
  • To act as local onsite technician for specific sites and locations, responsible for the speedy diagnosis and resolution of IT faults
  • Perform installation, configuration, upgrade, security and maintenance of desktop/laptop, peripheral equipment, software and IT infrastructure (including network, switches, iPads/ iPods & server support etc.)
  • Troubleshoot and diagnose technical problems
  • To deliver proactive system maintenance to ensure system availability according to agreed Service metrics
  • Maintain strict adherence to Security Standards, Change Control Processes and Policies
  • Manufacturer Systems – Technical Support and Monitoring/Management of dealership/store systems connectivity and operations
  • To provide assistance to the Service Desk and all IT Departments as required
  • To provide cover in other geographic areas, in times of Holiday or excessive workload
  • Support project work as detailed by the Head of IT Service Delivery & Engineering Team Leader
  • Provision of 2nd/3rd line support to the IT Service Desk
  • Trend analysis of incidents to introduce proactive measures to reduce call volume
  • Incident Escalation to 3rd Party Vendors as required
  • Maintaining the process for asset management and ensuring it’s adherence within IT Standards
  • Ensure adherence to IT Procurement standards
  • Assist with maintaining the inventory of all “IT ” assets and software licencing
  • Project Co-Ordination & documentation as required within pre-defined budgets

What training will the apprentice take and what qualification will the apprentice get at the end?

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 IT Solutions Technician Standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/it-solutions-technician-v1-0

What is the expected career progression after this apprenticeship?

  • Opportunity for progression to Field Support Specialist upon completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

IT skills, Customer care skills, Problem solving skills, Team working, Initiative, Network Technologies, Microsoft Office, Hardware/Software installation, Ability to work independently, Accountability, Integrity and honesty, Full UK Driving Licence, Access to your own vehicle

Qualifications

GCSE or equivalent English Language (Grade 4 (C)) Essential
GCSE or equivalent Maths (Grade 4 (C)) Essential

Things to consider

You must meet the following eligibility criteria to apply for the role: have been a UK/EEA resident for the last 3 years, hold valid residency status and have the right to work in the UK. A driving licence and access to your own vehicle is a requirement for this role.

About the employer

The Jardine Motors portfolio comprises a range of luxury brands with dealerships located all over the country. Our sites are continuously refurbished and developed to meet the ever-changing needs of customers where they can expect to receive a warm welcome via accessible and digitally-integrated showrooms and state-of-the-art workshops. Jardine Motors has also undergone a digital transformation in order to cater to new customer requirements.

Employer

JARDINE MOTORS GROUP UK LIMITED

Address

825 Tyburn Road

Birmingham

B24 9NY

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Training

Training provider

LearnTech

Contact

Sam Richardson

s.richardson@learn-tech.com

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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