Apprentice Application Support Analyst - EV Cargo - Leeds - £18k EV CARGO GLOBAL FORWARDING LIMITED

Are you a problem-solver with a desire to get the best outcomes for customers? Join us as an Apprentice Application Support Analyst within our Application Support Team. You will work towards a Level 4 Application Support Lead qualification and start your exciting career with EV Cargo. Provide tactical advice, training and support on core technology applications.

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Closing date: 07 Apr 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Monday - Friday, shifts to be confirmed. This is a hybrid role and will include some remote working.

    Total hours per week: 37.5

  • Expected duration

    24 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    03 Mar 2023

  • Apprenticeship level

    Higher
    Level 4 (Higher national Certificate)

  • Reference number

    VAC1000140314

  • Positions

    2 available

What will the apprentice be doing?

  • Work as part of the technology team, to manage and maintain current systems.
  • Provide 2nd line support to EV Cargo customers.
  • Respond to, rectify, and resolve incidents within specified Service Level Agreement targets and escalate if needed.
  • Fulfil customer requests accurately and in a timely manner.
  • To assist and support in diagnosis and resolution of application support incidents and problems in a range of client critical software applications and find the more appropriate resolution.
  • Deployment of application enhancements.
  • Test software components.
  • Provide configuration assistance to customers and partners building solutions.
  • Builds and maintains positive relationships with all key stakeholders across the business.
  • Support and maintain existing applications in line with strategy and ensure they run to maximum efficiency.
  • Systems management and the monitoring of back-office server processes.

What training will the apprentice take and what qualification will the apprentice get at the end?

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L4 Applications Support Lead standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0

What is the expected career progression after this apprenticeship?

If you are looking for a future career and progression within a growing company this really is a fantastic opportunity to join the team who consistently strive to provide an excellent service and build a strong, positive reputation within the business. You will have the ability to self-motivate, self-manage and work both autonomously and as part of a team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Analytical skills, Team working, Ability to prioritise workload, Work to deadlines, Interest in technology, Work under pressure, Ability to work independently

Qualifications

GCSE or equivalent English Language (Grade 4 (C)) Essential
GCSE or equivalent Maths (Grade 4 (C)) Essential
A Level or equivalent Computer Science/ICT (Grade C or Merit) Desired

Things to consider

You must meet the following eligibility criteria to apply for the role: have been a UK/EEA resident for the last 3 years, hold valid residency status and have the right to work in the UK.

About the employer

EV CARGO have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

Employer

EV CARGO GLOBAL FORWARDING LIMITED

Address

2 The Bourse

Boar Lane

Leeds

LS1 5DE

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Training

Training provider

LearnTech

Contact

Sam Richardson

s.richardson@learn-tech.com

Apprenticeship standard

Applications support lead

Level 4 (Higher national Certificate)

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