IT Service Technician Apprentice HOOD GROUP LIMITED

The successful candidate will work with experienced technicians to provide technical support and maintenance services to the business and our clients. The position offers a unique opportunity to gain hands-on experience in a fast-paced and dynamic environment while earning a salary as an apprentice IT Service Technician.

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Closing date: 14 Apr 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

  • Working week

    Monday – Friday Hours to be confirmed

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    07 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000140245

  • Positions

    1 available

What will the apprentice be doing?

·        Assist senior technicians in installing, configuring, and maintaining systems, including desktops, laptops, servers, and networking equipment

·        Respond to service requests in a timely and professional manner, providing technical support both remotely and on-site

·        Provide basic troubleshooting and support for hardware and software issues

·        Document service interactions and resolutions in a clear and concise manner

·        Participate in on-going training and professional development opportunities

·        Work effectively as part of a team and contribute to the overall success of the department

·        Any other ad-hoc duties as required

 

What training will the apprentice take and what qualification will the apprentice get at the end?

Information communications technician
Level 3 (A level)

What is the expected career progression after this apprenticeship?

Possible full time employment on successful completion of the apprenticeship 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Problem solving skills, Team working, Physical fitness

Qualifications

GCSE or equivalent Maths and English (Grade 4/C or above) Essential

Things to consider

Ability to lift up to 50lbs / 22kg of weight We are based behind the bus garage, off the high street. There will be no reason to stay away from home

About the employer

We are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trusted brands.

Employer

HOOD GROUP LIMITED

Address

Dencora Court

Tylers Avenue

Southend-On-Sea

SS1 1FP

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Training

Training provider

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Contact

Diane Ridgley

diane.ridgley@southessex.ac.uk

07855701273

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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