Customer Service Representative Apprentice CAVENDISH CLEANING LTD

This exciting apprenticeship is ideal for someone looking to start their journey and build confidence in becoming a customer service representative. You will join a small team dealing with customers on a day to day basis. We look forward to an apprentice joining our family run business.

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Closing date: 03 Apr 2023

Apprenticeship summary

  • Annual wage


    Fun activities, company days out, team building exercises, Christmas jumper day

  • Working week

    09.30am – 4.00pm Monday to Friday with 30 minute lunch break each day

    Total hours per week: 32

  • Expected duration

    18 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    02 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties include:-

  • Speaking to customer both in the office and in the community
  • Receiving phone calls
  • Taking messages
  • Supervised visits to customers premises to complete risks assessments and audits
  • Updating the database with new customers and existing customers
  • General administration

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Advanced Apprenticeship Standard with SBC Training, Shrewsbury. 

The Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme is delivered using a blend of online, anytime learning and expert-led classroom training covering core topics. Throughout this Apprenticeship, participants will be supported by tutors, who have worked in a business environment. They have gained many years of experience and can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles.

What is the expected career progression after this apprenticeship?

Opportunity to progress into a full time role with us after successful completion of the apprenticeship, with options of promotions within the team.

Open to sending you to training courses which benefit you and us, e.g first aid, telephone skills courses.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

This vacancy is being managed by SBC Training on behalf of this company. By submitting your application, you are consenting to allow SBC Training and the employer to contact you in connection with your application.

About the employer

Cavendish Cleaning Ltd is a local business based in Shrewsbury and is run by Directors Lisa and Carl Hazell. Lisa Hazell originally established Cavendish (D&C) Cleaning in January 2017 and due to the growth of the business changed the company name to Cavendish Cleaning Ltd in May 2019. Lisa is actively involved in the day-to-day running of the business and ensures that everything runs smoothly. Carl works on business development and is always looking at ways of making Cavendish Cleaning Ltd stand out from other cleaning companies. The company was originally formed as there was a need for a cleaning business that provides a good, quality and affordable service that customers can rely on. As an established company with an excellent record of providing customer satisfaction, we never compromise on the quality or the service we offer. We believe that keeping customers happy and providing them with the best service possible is essential. We therefore ensure that our cleaners are reliable, responsible, trustworthy and punctual by DBS checking, referencing and training them to high standards. Without our staff, we wouldn’t be who we are.




Office 10 Space Station

Market Place

Battlefield Road


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Training provider



Amanda Carpenter



Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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