Admin Apprentice Beechwood Surgery

We are looking for an Admin Apprentice to work in a busy surgery. You will be required to work in a confidential environment dealing with vulnerable patients. You will be assisting the secretaries with any admin duties.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage



  • Working week

    Monday, Tuesday, Thursday and Friday 8.00am - 4.00pm with 30 minutes for lunch.

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    07 Apr 2023

  • Date posted

    03 Mar 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This role is for someone who is willing to learn and be able to multi-task. Day to day contact would be the practice secretaries and administration team.

Duties and responsibilities:

  • Handling telephone calls
  • Some administration duties such as chasing hospitals and scanning patient related documents on our clinical system etc.
  • Conferring with patients and hospitals regarding referrals
  • Assisting the secretaries with any insurance reports

The apprentice will be given support in all training required. The secretaries as well as the admin team will train the apprentice in anything they need to learn.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship, to include:

  • Level 2 Diploma for Customer Service Practitioner
  • Employment Rights and Responsibilities
  • Functional Skills (as required)
  • Personal, Learning and Thinking Skills (PLTS)

The off job training is completed remotely. The Customer Service apprentices have 1 x online class (full day) once a month. 

What is the expected career progression after this apprenticeship?

You will gain vast experience which will build confidence and understanding of how a busy business runs as well as understanding patients and how care is managed in general practice.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working, Initiative, Non judgemental, Patience, Flexible, Friendly, Ability to multitask, Willing to learn, Confidentiality


GCSE or equivalent Maths and English (Grade 2-3) Desired

Things to consider

You will be dealing with patients on a daily basis and therefore maintaining confidentiality is very important. Flexibility is required to cover other staff members.

About the employer

Beechwood Surgery is a busy General Practice. We deal with patients daily, manage their health and refer onwards as required.


Beechwood Surgery





CM14 5WF


Hannah O'Brien

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Training provider



Hannah O'Brien

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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