Admin Apprentice Beechwood Surgery
We are looking for an Admin Apprentice to work in a busy surgery. You will be required to work in a confidential environment dealing with vulnerable patients. You will be assisting the secretaries with any admin duties.
Closing date: 31 Mar 2023
Monday, Tuesday, Thursday and Friday 8.00am - 4.00pm with 30 minutes for lunch.
Total hours per week: 30
Possible start date
07 Apr 2023
03 Mar 2023
Level 2 (GCSE)
What will the apprentice be doing?
This role is for someone who is willing to learn and be able to multi-task. Day to day contact would be the practice secretaries and administration team.
Duties and responsibilities:
- Handling telephone calls
- Some administration duties such as chasing hospitals and scanning patient related documents on our clinical system etc.
- Conferring with patients and hospitals regarding referrals
- Assisting the secretaries with any insurance reports
The apprentice will be given support in all training required. The secretaries as well as the admin team will train the apprentice in anything they need to learn.
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner Apprenticeship, to include:
- Level 2 Diploma for Customer Service Practitioner
- Employment Rights and Responsibilities
- Functional Skills (as required)
- Personal, Learning and Thinking Skills (PLTS)
The off job training is completed remotely. The Customer Service apprentices have 1 x online class (full day) once a month.
What is the expected career progression after this apprenticeship?
You will gain vast experience which will build confidence and understanding of how a busy business runs as well as understanding patients and how care is managed in general practice.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
About disability confident
ESSEX COUNTY COUNCIL
Customer service practitioner
Level 2 (GCSE)
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