Apprentice Insurance Advisor NFU Mutual Lancaster

At NFU Mutual Lancaster, we are looking for candidates to join our Customer Services team, providing first class excellent customer service to a wide range of personal and commercial insurance customers. You will be completing your Level 3 Insurance Practitioner Apprenticeship via Babington. At NFU Mutual Lancaster, we are looking for candidates to join our Customer Services team, providing first class excellent customer service to a wide range of personal and commercial insurance customers.

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Closing date: 01 Apr 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

    Competitive salary plus Pension Contribution through NEST.

  • Working week

    Monday to Friday 09.00 – 17.00.

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    02 Apr 2023

  • Date posted

    03 Mar 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000139943

  • Positions

    2 available

What will the apprentice be doing?

At NFU Mutual Lancaster, we are looking for candidates to join our Customer Services team, providing first class excellent customer service to a wide range of personal and commercial insurance customers.  Experience would be beneficial but not essential as you will complete our thorough training programme to ensure you have all the knowledge and skills.

As a Customer Services Advisor within our growing team, you will play a key role in the success of an expanding local business. Your day to day duties will include:

  • Deliver excellent customer service.
  • Handle incoming telephone enquiries for new quotes and process changes to existing customer policies.
  • Make outbound calls to customer who wish to obtain insurance quotes.
  • Identify and initiate cross-selling opportunities and activities to new and existing customers.
  • Ensuring the office runs like clockwork and our customers are always happy.
  • Providing exceptional service, you will handle enquiries, provide insurance quotations and undertake insurance transactions and general sales tasks with a ‘can-do’ proactive attitude.
  • You will also maximise inbound sales opportunities, cross selling to existing clients and assisting with renewal retention.

This role is an exciting opportunity for anybody who is looking to join a successful branch of NFU Mutual with the opportunity for future development within our business.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Insurance Practitioner Apprenticeship Standard.
  • Remote delivery.
  • CII certificate Insurance
  • 18 month duration with 15 months of the learning period and 3 months end point assessment.
  • Level 2 maths and English functional skills if required.

What is the expected career progression after this apprenticeship?

This role could progress onto a customer facing role visiting customers at their homes and business premises dealing with personal, high net worth and commercial insurances.  There are other roles that individuals could progress into such as agency management, compliance management or to become a business partner (Insurance Agent).

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Team working, Willingness to work hard, Willingness to learn

Qualifications

GCSE or equivalent English & Maths (Grade 4/C or above.) Essential

Things to consider

Continual development and learning throughout your career with the option to continue with CII qualifications Multiple areas of the business that you can progress into such as insurance, compliance and management.

About the employer

We are an Agency for NFU Mutual, providing Insurance and Financial Services solutions to commercial and personal customers. We have 1 office in Lancaster. The team is made up of the 3 partners and 4 members of staff.

Employer

NFU Mutual Lancaster

Address

MANNIN WAY

LANCASTER BUSINESS PARK

LANCASTER

LA1 3SW

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Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Contact

Paisley Firth

paisley.firth@babington.co.uk

07341864313

Apprenticeship standard

Insurance practitioner

Level 3 (A level)

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