Apprentice Insurance Advisor NFU Mutual Lancaster
At NFU Mutual Lancaster, we are looking for candidates to join our Customer Services team, providing first class excellent customer service to a wide range of personal and commercial insurance customers. You will be completing your Level 3 Insurance Practitioner Apprenticeship via Babington. At NFU Mutual Lancaster, we are looking for candidates to join our Customer Services team, providing first class excellent customer service to a wide range of personal and commercial insurance customers.
Closing date: 01 Apr 2023
Apprenticeship summary
-
Annual wage
£18,000.00
Competitive salary plus Pension Contribution through NEST.
-
Working week
Monday to Friday 09.00 – 17.00.
Total hours per week: 35
-
Expected duration
18 Months
-
Possible start date
02 Apr 2023
-
Date posted
03 Mar 2023
-
Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000139943
-
Positions
2 available
What will the apprentice be doing?
At NFU Mutual Lancaster, we are looking for candidates to join our Customer Services team, providing first class excellent customer service to a wide range of personal and commercial insurance customers. Experience would be beneficial but not essential as you will complete our thorough training programme to ensure you have all the knowledge and skills.
As a Customer Services Advisor within our growing team, you will play a key role in the success of an expanding local business. Your day to day duties will include:
- Deliver excellent customer service.
- Handle incoming telephone enquiries for new quotes and process changes to existing customer policies.
- Make outbound calls to customer who wish to obtain insurance quotes.
- Identify and initiate cross-selling opportunities and activities to new and existing customers.
- Ensuring the office runs like clockwork and our customers are always happy.
- Providing exceptional service, you will handle enquiries, provide insurance quotations and undertake insurance transactions and general sales tasks with a ‘can-do’ proactive attitude.
- You will also maximise inbound sales opportunities, cross selling to existing clients and assisting with renewal retention.
This role is an exciting opportunity for anybody who is looking to join a successful branch of NFU Mutual with the opportunity for future development within our business.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 3 Insurance Practitioner Apprenticeship Standard.
- Remote delivery.
- CII certificate Insurance
- 18 month duration with 15 months of the learning period and 3 months end point assessment.
- Level 2 maths and English functional skills if required.
What is the expected career progression after this apprenticeship?
This role could progress onto a customer facing role visiting customers at their homes and business premises dealing with personal, high net worth and commercial insurances. There are other roles that individuals could progress into such as agency management, compliance management or to become a business partner (Insurance Agent).
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
NFU Mutual Lancaster
Address
MANNIN WAY
LANCASTER BUSINESS PARK
LANCASTER
LA1 3SW
Training
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Contact
Paisley Firth
07341864313
Apprenticeship standard
Insurance practitioner
Level 3 (A level)
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.